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Work Background
Sales Manager
SHUREPRINTSales Manager
Oct. 2024Los Angeles, California, United StatesManaged a team of 5 sales professionals Developed and implemented strategic sales plans, resulting in an increase in revenue by expanding into 3 new categories Guided sales forecasting to accurately predict revenue trends and align inventory levels with demand, reducing stock shortages
Sales Operations Manager
SHUREPRINTSales Operations Manager
Nov. 2023 - Oct. 2024Los Angeles, California, United StatesDeveloped and implemented SOPs for the sales and customer service teams, reducing process inefficiencies and improving team productivity. Supported the Sales team by optimizing and managing CRM systems (Hubspot, Netsuite), streamlining workflow, improving data accuracy and providing actionable insights for sales strategy development Collaborated directly with tech engineers to implement system updates and optimizations, improving operational efficiency, focusing on reducing bottlenecks and increasing productivity
B2B Operations Manager (West Coast)
Sameday HealthB2B Operations Manager (West Coast)
Jun. 2021 - Sep. 2023Los Angeles, California, United StatesCollaborated with Sales, Finance, Business Intelligence, and Clinical Operations teams, under the direction of the Chief of Staff, to ensure seamless delivery of client services and drive cross-departmental alignment. Researched and cultivated new B2B partnerships, establishing long-term client relationships while negotiating contracts, pricing, and logistics for large, multi-city projects Designed and implemented an after-action review process to address service issues, including streamlining SOPs for data reporting, resulting in improvement in efficiency
Guest Relations
MerivaleGuest Relations
Jan. 2013 - Dec. 2021Sydney, New South Wales, Australia

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