Toys R UsCustomer Service Call Center Supervisor
Jul. 1990 - Jan. 1993Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.I managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.Started part time answering calls in evenings for Toys R Us customer service. I steadily advanced and by the time they were outsourced in 2004, I was a supervisor for 26 employees.