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Work Background
R3 Government SolutionsInstructional Designer
Sep. 2023 - Mar. 2025In my role as an Instructional Designer at R3 Government Solutions, I had the opportunity to create impactful training programs for FEMA. By developing Supervisor Training, Advanced Supervisor training, and Training Lead Courses, I ensured that FEMA employees received comprehensive and engaging learning experiences. Additionally, I crafted Instructional Guides, Participant Guides, PowerPoints, and Workbook guides to support the training materials, enhancing the overall effectiveness of the programs.
InSight Corp. Elearning Specialist
Nov. 2022 - Sep. 2023Remote
Windwalker GroupInstructional Designer
Mar. 2021 - Nov. 2022
West Virginia UniversitySr. Operations Support Coordinator
Jun. 2017 - Mar. 2021■ Implementing coordinating and managing operating efficiencies and cost controls for the (new to WVU) FM GPS Fleet/Vehicle Management System intended to streamline costs and general overhead to WVU
■ Managing all aspects of the use of and tracking of GPS Tracking FM Vehicles
■ Reporting mileage of all 150 FM Vehicles to West Virginia State reporting system according to WV State mandates
■ Tracking and analyzing usage of all Fleet Cards for FM Vehicles
■ Developing and hosting Lunch and Learns for various departments within Facilities Management ■ Creating, implementing, and overseeing the usage of the Facilities Management Dashboard
■ Overseeing all daily office administrative functions ■ Hiring, firing (if necessary) training and managing the units’ student worker staff of six (6) students to ensure the daily administrative and reception needs are being completed in timely and appropriate fashion
■ Creating and implementing the Units’ Student Experience Initiative
■ Creating New Customer Satisfaction Survey for Work Orders
■ Handling all scheduling for conference rooms in the FM and PDC buildings ■ Keeping Office Supplies anticipated, purchased and stocked
■ Maintaining all printers, copiers and plotters for both FM and PDC buildings
■ Greeting visitors and filtering walk-ins by asking inquisitive questions and listening to their concerns/needs
■ Scheduling staff meetings
■ Assisting with coordination and development of unit events
■ Managing the incoming hardcopy mail system and deliveries for all FM employees
Interactivity FoundationExecutive Assistant
Jul. 2006 - Jun. 2017Morgantown, WV■ Serving as the WVU point of contact and primary information source for approximately 1500 incoming students in the Fall and approximately 900 students in the Spring semesters for West Virginia University Freshman and Industrial Engineering programs
■ Managing all facets of IF’s and Center for Entrepreneurial Studies and Development, Inc. (CESD) office on the West Virginia University (WVU) campus
■ Increasing and supporting the knowledge base of incoming Freshman and their parents regarding Industrial Engineering Advising issues
■ Creating and implementing instructional coursework for First Year Freshmen Engineering Orientation to Engineering
■ Supporting IF’s president and mission in preparing for Freshmen Engineering Classes (Orientation to Engineering)
■ Serving as the departmental contact on behalf of the IF President, meeting with students on a daily basis
■ Coordinating all student appointments with the President of Interactivity Foundation ■ Serving as the primary contact for students, with corporations and companies, and with the Interactivity President on behalf of WVU
■ Developing progressive, timely online assignments for First Year Freshmen Engineering’s classes ■ Supervising and managing all aspects of employing 15 Teaching Assistants
■ Assisting with the processes and recruitment efforts for incoming Freshmen Engineering Students
■ Recording and verifying all academic grades for approximately 2,400 Engineering and Pre-Engineering students (combined fall and spring semesters)
■ Assisting West Virginia University (WVU) students with their inquiries and academic questions
■ Monitoring, grading and entering all student homework and project assignments ■ Managing email interactions with students, parents, alumni, and faculty ■ Interacting and engaging with numerous offices in the College of Engineering and Mineral Resources
■ Utilizing E-Campus and Star/Banner
Fayette County Courthouse - Treasury OfficeCounty Treasury Clerk 2
Nov. 2002 - Jul. 2006Uniontown, PA■ Verifying all details of payroll and tax claim transactions
■ Reviewing license applications for completeness, accuracy and eligibility
■ Performing reception duties and answering questions about hunting licenses, fishing licenses, dog licenses, and other pertinent tax information
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