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Work Background
ComPsychFMLA Customer Experience Specialist
Nov. 2024Remote, USA
Continuum global solutionsPatient Support Specialist
Aug. 2020Work at home Patient Support
Working full time 40 hours per week for CVS Minute Clinic
Duties involve taking calls while verifying HIPAA per Federal privacy laws from patients looking to set up appointments, assisting them with scheduling the test as well as assisting with setting up their MyChart accounts. I have also had training where I am able to give lab results verbally while notating the account stating that the results have been given.
Sending messages to the individual MinuteClinic locations when patients need additional assistance.
Utilize Athena for billing, updating insurance and dropping claims
Used Microsoft Teams for team communication, Outlook for email, OneDrive and SharePoint for any and all important pieces of information necessary to make assisting the callers easier.
Used Epic for Patient Support. Able to access medical charts, lab results as well as any and all correspondence for each patient for up to 15 years.
Quality check tickets for all agents within our MC team
Supporting Supervisor with additional leadership, assisting team members in chat as well as over Teams calls with any issue that may arise.
Indotronix, incClaims Representative
Apr. 2020 - Aug. 2020Work at home Customer Support
Working full time 40 hours per weeks for OESC
Duties involve receiving calls for unemployment, troubleshoot accounts to find out why someone hasn’t been getting their unemployment, filing initial claims as well as weekly claims.
Researching payments when they have been sent and not yet received.
Utilize specific systems in place to assist with the unemployment process – TaBe, G-Link, ServiceNow, NICE InContact.
Continuum Global SolutionsPatient Support Specialist
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