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Work Background
U.S. Green Building CouncilUser Experience Lead
Oct. 2022Washington, District of Columbia, United States
Liquidity ServicesSenior Designer, UX
Dec. 2021 - Oct. 2022Bethesda, Maryland, United States
HealthySoul LLCFounder | Integrative Health & Wellness Coach
Jan. 2020Alexandria, Virginia, United States- Partnering with clients to perform nutritional assessments, develop personalized treatment plans, provide recommendations and educational resources, and integrative health practices to optimize overall wellbeing - Facilitated a workshop on food allergies, intolerances, and sensitivities (in conjunction with The Sanctuaries | June 2019)
Liquidity ServicesUsability Lead
Jan. 2019 - Dec. 2021Bethesda, MD- Leading or co-leading the UX / IA phase for development of a centralized buyer marketplace, and enhancements for the seller inventory management system and the corporate website
- Conducting usability testing and card sorting exercises to improve site navigation, search, task flow, visual design and overall user experience of buyer and seller marketplace sites
- Collaborating with Analytics and Marketing teams to validate marketplace solutions to improve site tracking, engagement, and conversion.
Beaconfire REDUser Experience Architect
Sep. 2015 - Jan. 2019Arlington, VA- Led the UX / IA phase and developing timely, intuitive, and forward-thinking solutions for non-profit, foundation, and association campaign sites and website redesigns.
- Planned and facilitated / co-facilitated discovery workshops and various client meetings throughout the project lifecycle.
- Authored / co-authored voice and tone, messaging, content and web writing guidelines, and governance documentation to enhance internal (and client) content strategy initiatives.
- Crafted content mapping spreadsheets, migration plans and co-facilitated the content creation process.
- Conducted user research and usability testing which informed recommendations to improve conversion, engagement, and overall UX of client websites.
- Provided UX guidance throughout the project lifecycle.
- Developed user stories, requirements, QA test plans and conducted QA testing to ensure websites were on par with functional specs.
- Authored client training documentation to support content creation and management within Drupal and eZ Publish.
- Co-authored proposals and co-facilitated presentations for current and prospective clients, as part of sales / business development initiatives.
- Co-created and co-facilitated presentations / webinars, “Developing Creative for Positive Social Impact,” “Content is Queen (Bee),” and “Digital Design Trends in 2017 & Beyond.”
- Served as a member of the Social Media Strategy committee.
The Web Development GroupSenior User Experience Architect (Contractor)
Apr. 2015 - Jul. 2015Alexandria, VA
Sapient Government ServicesInformation Architect
Sep. 2013 - Apr. 2015Arlington, VA- Writing, editing, and repurposing content
- Performing analysis and making recommendations to retire outdated collections of content
- Submitting and fulfilling content maintenance change requests
- Wireframing
HireStrategySenior Information Architect/Usability Specialist
Apr. 2013 - Sep. 2013Arlington, VA- Conducted summative usability testing, pluralistic walkthrough, and heuristic evaluations on electronic healthcare records, health assessment tools, and websites displaying health information for veterans
LookThinkInformation Architecture/User Experience Strategist
Nov. 2011 - May. 2012Washington D.C. Metro Area- Developed site architecture, site flows, wireframes, prototypes, and usability reviews
- Led IA/UX strategy discussions during Discovery/Requirements and IA phases with clients
- Authored a website redesign proposal for a prospective client
Powell Tate | Weber ShandwickSenior User Experience Designer
Apr. 2010 - Nov. 2011Washington D.C. Metro Area- Requirements analysis - Created personas, site maps, and wireframes
- Planned and executed user research activities, such as usability testing, card sorting, and usability/heuristic evaluations
- Developed content and guidelines for a client design and editorial style guide
- Served as a member of the Powell Tate Diversity & Inclusion (D&I) Task Force; devised and disseminated updates relevant to diversity and cultural awareness initiatives, and created content for the D&I quarterly newsletter
GEICOUser Experience Analyst
Aug. 2006 - Apr. 2010Chevy Chase, MDDuties include:
- Conducted usability testing and expert reviews of applications and websites
- Personas development
- Contributed patterns to the pattern library
- Designed wireframes and mock-ups
- Authored articles for team's UX Newsletter
- Assisted with Contextual Inquiry research
- Served as a member of the Black History Committee; assisted with planning, programming, outreach, and marketing of MLK Day and Black History Month events
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