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Work Background
HRS Hospitality & Retail SystemsSales Manager
Aug. 2024Delhi, India
Andaz Delhi, A Concept by HyattSales Manager
Nov. 2023 - Aug. 2024New Delhi, Delhi, India
JW Marriott GoaSenior Sales Manager
Aug. 2023 - Nov. 2023Goa, India
NatWest GroupCustomer Service & Operation Analyst
Dec. 2021 - Aug. 2023India• As customer Service and Operational Analyst, am aligned with organizations specialized division of complaint handling • Analyzing complaint data to identify root causes, trends, issues and regulatory concerns. • Investigated and resolved customer inquiries and complaints quickly. • Individually we manage to resolve 100 complaints per month and ensure 100 % customer satisfaction.
JW Marriott New DelhiSales Manager
Sep. 2021 - Nov. 2021New Delhi, Delhi, IndiaPromotion from Assistant Sales Manager to Sales Manager
JW Marriott New DelhiAssistant Sales Manager
May. 2018 - Oct. 2021New Delhi Area, IndiaJW Marriott Areocity, New Delhi is a 511-room hotel with 28,000 sq ft of convention space, situated near the International Airport, a prime location for conventions. As a professional in Hotel Operations and Sales, the following are my key responsibilities: Collaborating with leaders to prepare reports for analyzing trends, identifying potential repeat clients, assessing revenue generated, booking pace, and other relevant metrics. Coordinating with off-property sales channels to ensure cohesive sales efforts. Conducting property tours for prospective clients. Negotiating contracts with clients, vendors, and venues to optimize profits. Participating in sales calls to acquire new accounts and strengthen existing relationships.
The Leela Ambience Gurugram Hotel & ResidencesSales Account Manager Event Services (Reactive Sales)
Jun. 2017 - May. 2018Gurgaon, Haryana, IndiaAs a member of the Sales and Marketing team, my role involves strategic planning and revenue analysis, as well as meticulous attention to detail to ensure flawless event execution in accordance with contract guidelines and hotel policies. My ultimate goal is to ensure customer satisfaction. In addition to planning, I also have a sales role, with a primary focus on generating additional revenue through upselling, contracting with guests for additional services, and managing event partners and vendors.
The Radisson Blu MBD, NoidaAssistant Manager - Banquet Sales
Nov. 2016 - May. 2017Noida Area, IndiaAs the catering revenue generator for the hotel, my primary responsibility is to expand existing business and attract new catering clients through cold calling and client meetings. My duties and responsibilities include: Engaging with potential clients over the phone to pitch catering services. Maintaining and cultivating relationships with existing clients to ensure their meetings and conference needs are met. Planning events for both corporate and social clients. Collaborating with clients on menu planning to meet their food quality expectations on the day of the event. Discussing contract requirements to ensure clarity on the do's and don'ts.
The Radisson Blu MBDDuty Manager
Jun. 2016 - Nov. 2016Noida Area, IndiaResponsible for overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees along with maintaining guest interaction to ensure 100% customer satisfaction.
The Leela Ambience Gurugram Hotel & ResidencesAssistant Manager Front Office
Apr. 2014 - Jun. 2016Gurgoan* Looking after Rooms control, Group co-ordinator and Duty Manager Shifts. * Blocking VVIP arrivals of day and ensuring preference are placed before arrival. * Blocking arrivals for the day and co-ordinating with housekeeping for timely cleaning of room’s in-order for smooth in-room-check-in process. * Daily auditing of internal and external telephone calls in respect to telephone standards. * Maintaining balance of room allocation. * Handling guest queries and always providing an alternative to guests. * One point contact for any group movement in hotel. * Implementing new procedures related to groups in order for smooth check-out procedure. * Responsible for preparing group billings, and collecting payment at time of check-out depending on contract. * Ensuring group related requests are met and guests are satisfied. * Processing reservations and responsible for amendment to group block once handover from sales is done to front office. * Daily auditing of group rates and daily billing. * As Duty manager, responsible for shift end process like auditing registrations cards, individual rates, making a record for guests related concerns and checking statutory requirements of foreign nationals in accordance to Indian Government. * Co-ordinating safety for all guests with housekeeping and Security.
Hotel Leela Venture LtdManagement Trainee - Operations
Jul. 2012 - Apr. 20142 year Intensive program, for polishing our skills to be the better future leaders in the filed of hospitality. Have been trained all departments of the hotel and have in depth knowledge of the basic operations.
The Leela Kempiniski GurgaonInternship (6 Months)
May. 2010 - Oct. 2010The Leela Ambience GurgaonAs a part of Graduation course, 6 months On-Job-Training experience in order to understand working culture of the industry. I was also awarded as the Best Industrial Trainee for Summer batch 2010.
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