Gretchen Marie Celis

Virtual Assistant / Executive Assistant

Data Entry SpecialistAdministrative AssistantAssistantChat SupportAppointment SetterCall Center🐦 DesignSales & BizDevData EntryMarketingCustomer Service

With over 12 years of experience in the BPO industry, I have built a well-rounded career that spans frontline support, training, coaching, and quality assurance. I began as a customer service and technical support agent, where I developed strong communication, problem-solving, and customer advocacy skills. I later advanced into a Trainer and Communication Skills Coach role, supporting agents in improving performance, confidence, and professionalism. I concluded my BPO career as a Quality Analyst, ensuring service excellence through detailed evaluations, process improvement, and constructive feedback. In addition to my BPO background, I bring valuable Virtual Assistant experience, having worked as a telemarketer, appointment setter, and executive administrative assistant. This has strengthened my abilities in client engagement, lead generation, calendar management, and executive support. Overall, I am adaptable, detail-oriented, and highly experienced in customer-facing and support roles across fast-paced environments

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