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Work Background
Strategic Education, IncProgram Manager, Enterprise PMO & IT Services
Sep. 2023Greater Minneapolis-St. Paul AreaManage a $40M+ enterprise project portfolio of 60+ IT initiatives, driving alignment across Identity & Access Management, enterprise integrations, and AI-driven programs. Lead EPMO maturity efforts by establishing KPI frameworks, portfolio governance, and scalable performance dashboards using Power BI. Guide strategic programs including the Multi-Channel AI initiative—five chatbot projects across two major university brands using Dialogflow CX and SEI data integrations. Mentor project managers to elevate delivery maturity and ensure consistent adoption of SDLC, change control, and project health metrics (CPI, SPI, CV, SV).
Strategic Education, IncSr. Information Technology Manager, Identity and Access Management & Enterprise Integration Services
May. 2022 - Sep. 2023RemoteOversaw multiple IT departments across product management, IAM, and enterprise integration, managing 50+ global professionals. Continued portfolio oversight while implementing process improvements, increasing security posture, and aligning IT execution with strategic business goals. Led global teams in Identity Governance Administration and Enterprise Integration Services, overseeing platform modernization, system security, and cross-functional program execution. Delivered a successful multi-year initiative to retire legacy IDM platforms and migrate to SailPoint IdentityNow, strengthening enterprise-wide access controls. Established governance processes and self-service access tools that reduced manual operations by 75% and enhanced audit readiness. Executed major infrastructure upgrades by decommissioning 50+ legacy Windows servers, improving security with Ping IIS Agent, and boosting system uptime. Introduced a cross-departmental content ownership model to improve accuracy, testing accountability, and long-term system maintenance.
Strategic Education, IncSenior Information Technology Project Manager
Jan. 2021 - May. 2022RemoteI was promoted to this full-time position based on my superior performance in previous role. Analyzed the big picture of security risks and technology debt and identified issues that must be addressed through strategic thought leadership. Led strategic initiative to replace multiple depreciated Windows servers with new web servers, resulting in improved security using Ping IIS Agent, enhanced reliability and greater flexibility for routine maintenance and upgrades. Collaborated with cross-functional teams to execute migration plan, including coordinating with developers, testers and stakeholders to ensure seamless transition to the new server environment. Implemented a new business process to ensure all content was linked to a person or department for adequate testing for accuracy and alignment with business objectives. Streamlined server environment and improved overall system performance and efficiency by removing unused and outdated content. Conducted user training and provided ongoing support to ensure successful adoption and optimal utilization of new server environment and content management processes.
Apex SystemsInformation Technology Project Manager
Nov. 2019 - Dec. 2020Minneapolis, Minnesota, United StatesLed post-merger IAM consolidation, retiring ForgeRock OpenAM and deploying a streamlined enterprise IAM solution for 9,000+ global users. Delivered $200K in cost savings and simplified user access by integrating SSO across enterprise platforms. Drove change management, vendor coordination, and user training to ensure successful implementation and adoption.
Affinity Plus Federal Credit UnionInformation Technology Project Manager, Enterprise Project Management
Aug. 2014 - Apr. 2019Greater Minneapolis-St. Paul AreaDelivered complex technical projects across security, integrations, and Core system upgrades for 560+ employees statewide. Managed a successful Core Conversion involving 219 team members and 66 integrations, completing over 3,400 tasks. Reduced lockbox processing time by 67% and licensing costs by 40% through SDLC implementations and vendor negotiations. Led enterprise-wide biometric authentication rollout via Active Directory and Group Policy Objects.
CHANELRegional Makeup Artist
Mar. 2013 - Jan. 2018Represented Chanel at regional and national events to boost brand engagement, train artists, and increase sales.
Macy'sSales Manager
Nov. 2010 - Jul. 2014Led training, coaching, and hiring; received the 2013 MAGIC Six Award for sales excellence and innovation.
LUSH FRESH HANDMADE COSMETICS North AmericaKey Holder and Marketing Specialist
Mar. 2010 - Nov. 2010Trained team members in product knowledge and client engagement to drive sales and enhance the customer experience. Led marketing and communications across customer outreach, employee messaging, and social media initiatives.
University of MinnesotaDistrict Administrative Director
Jul. 2006 - Mar. 2010Twin CitiesManaged a $3.8M budget and led administrative ops for a 6M sq ft district. Created a university-wide INFORM communication initiative and drove cost savings by restructuring telecom contracts.
Mall of AmericaAmusements and Merchandise Supervisor
May. 2002 - Aug. 2006Managed up to 300 staff, oversaw events and stage show operations, and coordinated emergency response and staffing.
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