Lightning LabFractional Operations Specialist
May. 2020Los Angeles, California, United States- Implemented CRM and workflow systems (HubSpot, Attio, Apollo.io, Zapier) to streamline pre-sales, onboarding and delivery for creative agencies and startups
- Built backend analytics infrastructure to reduce manual tasks and support high level decision making
- Created SOPs and internal documentation to support training, consistency, and long-term operational growth
- Partnered with founders to rethink CX flows to maximize CSAT, Retention and CLTV