Great ClipsSalon Manager
Jul. 2009 - Apr. 2015Demonstrating and reinforcing customer service to promote a positive customer orientation in the salon and ensure efficient, quality service. -Demonstrates and reinforces proper consultation procedures and customer service standards. -Focus on salon cleanliness, wait times, service and convenience.
-Promptly resolve customer complaints Recruiting, selecting, training/developing and evaluation salon staff to assure that staff levels meet the salon needs. -Certification reviews and quality connections on all stylists
-Enforce policies and procedures
-Build a positive, fun working environment with staff to promote teamwork Manage and monitor all areas of salon operations to ensure compliance with Great Clips' systems and operating procedures and polices. -Completing reports for sales figures
-Scheduling for low wait times
-Demonstrating and reinforcing apparel guidelines
-Attending training, workshops and meetings
-Monitoring inventory levels Recommending product purchases to customers -Responding to questions about products from customers and stylists.
-Discuss and recommend products with every customer
-Discuss product knowledge of all, and top selling, products with stylists to reinforce knowledge and sales of retail products.