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Work Background
National Debt Relief, LLCTimeclock Specialist.
Oct. 2024Santo Domingo, Distrito Nacional, República Dominicana-Perform daily payroll department operations.
-Utilize ADP Enhances Time and Attendance to maintain, and/or process timekeeping information.
-Maintain the Timeclock and Absence inbox, and ensure all employee inquiries are responded to and all timecard edits are completed in a timely manner.
-Perform weekly audits to ensure accuracy of all timecards.
-Reviewing and processing all time-off requests complying with federal/state regulations and company policies.
-Work with leadership to resolve timecard discrepancies and exceptions.
-Track frequent Time and Attendance Policy offenders.
-Work with the benefits team to ensure proper day off coding when needed.
-Interact directly with team members and leadership to answer questions and investigate payroll-related matters.
-Perform other duties as assigned.
Omnex GroupCollections Agent.
Jan. 2024 - Oct. 2024Santo Domingo, Distrito Nacional, República Dominicana-Providing services to the affiliated international remittance company, ensuring proper payments from their agents, and managing their accounts and any potential issues. -Experience in managing accounts receivable and payment processing, including the review and verification of bank checks. -Experience in collection management, debt recovery, and handling customer portfolios. -Ability to analyze account statements and resolve payment discrepancies. -Negotiating overdue payments and following up with delinquent customers.
INSA GPSMonitoring Cordinator.
Dec. 2022 - Dec. 2023Santo Domingo, Distrito Nacional, República Dominicana-Ensure the proper functioning of online GPS units.
-Provide customer support via chat or phone calls.
-Analyze and present data on department activities.
-Responsible for managing and supervising the program’s monitoring indicators.
-Data analysis and preparation of monitoring reports for decision-making.
-Coordination of work teams in monitoring and evaluation activities.
-Follow-up on the implementation of improvement plans based on results.
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