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Work Background
Bon Secours Mercy HealthAssociate Relations Manager
Sep. 2024Remote
AmazonRegional Employee and Labor Relations Manager
Nov. 2021 - Sep. 2024Virtual
• Provide guidance and support to site and regional leaders on employee relations and union avoidance
• Participate in multiple organizing campaigns including associate meetings, engagements, ULP responses, and leader guidance on associate engagements
• Analyzed ER metrics such as employee experience scores, leadership behavior score, safety and injury trends, voice of the associate themes, and multiple other metrics to determine risk within sites and develop risk mitigation strategies
• Coach site, regional, and executive leaders on methods to improve the associate experience
• Audit sites to diagnose employee experience defects through site observations, inspection of amenities, processes, equipment, and policy application.
• Conduct associate and manager roundtables to evaluate the culture and sentiment
• Conduct one-on-one floor engagements with employees to determine opportunities for improvement
• Recommend actions to improve site culture and track site progress through key performance indicators such as improved retention, reduced injuries, increase in positive sentiment, increased satisfaction scores, and other metrics
• Facilitate skill-building training for leaders at all levels, including soft skills, employee relations and union avoidance, developing a basic understanding of the National Labor Relations Act (NLRA) and other topics
• Represent the ER team on department-wide projects, strategies, and evaluation and improvement to standard work processes
• Act as a peer mentor, onboarding partner, and peer trainer
MyOfficeProducts - A HiTouch Business Services CompanyHuman Resources Director
Apr. 2018 - Dec. 2019Lavergne, TNSole HR practitioner for company, multi-state responsibilities, Partner with C-suite executives, strategic planning
• Successfully transitioned the company from outsourced HR services to internal services
• Established compensation structure to include grades, salary bands, compa-ratios, and salary standards
• Created job descriptions for all positions within the organization and established job classifications
• Converted payroll systems from ADP to Paycom in 3 weeks time including design and implementation of payroll, ATS, Benefits portal, employee self-service, Position management, expense reimbursements, etc
• Worked with Staples acquisition team through due diligence period and through the transition of employees to the Staples platforms
• Coordinated and managed reduction in force of 300 people due to acquisition including regulatory requirements, severance agreements, timing strategy, and communications
• Wrote and implemented employee handbook, PTO policy, and performance management forms
Dean FoodsSenior HR Manager- MidSouth Division
Dec. 2012 - Apr. 2018Nashville, TennesseeHR Strategist, HR Generalist, Employee relations, Union avoidance, Compensation, Rewards & recognition, Performance Improvement, Staff development, National trainer, Recruiting, HR Auditor
• Partnered with Plant and department managers in multiple locations to directly support over 1100 employees including executive, professional, administrative, production, and distribution employees
• Successfully closed a 110 year-old plant location while simultaneously opening a new plant and separate warehouse location 60 miles away. This included planning and scheduling movement of production and personnel with minimal disruption to the business
• Developed employee relations and reward strategies to improve morale across all locations measured through regular pulse surveys
• Successfully ended a two-year history of union campaigns and elections by increasing employee morale and developing and enforcing consistent practices
• Selected as a national trainer to train managers and supervisors in locations across the company on effective supervisory and leadership skills.
• Developed and managed the communication plan within the plants to include video messaging, bulletin boards, employee roundtables, town hall meetings, newsletters, and other methods of communication.
• Implemented and maintained a compensation structure which set consistent and competitive wages
• Coached Plant Managers to develop people planning strategies to establish succession plans within the local facilities. • Developed and implemented employment policies, procedures, and audit processes to ensure consistency across the division as well as compliance with guiding principles and corporate values. • Successfully worked in and facilitated high performance teams in a nationally spread matrixed work environment.
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