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Work Background
Institute of Culinary EducationAdmissions Representative
Feb. 2022New York, New York, United States- Conducted over 100 outbound calls to qualify prospective students daily in addition to usual applicant follow-up tasks
- Led daily in-person tours of campus facilities for interested students and families
- Handled most customer service-related concerns for students and families pre-enrollment
- Top 3 net enrollments in second year of role.
Renegade Recording ServicesFreelance Voice Over Artist
Jul. 2021New York, United States- Provide narration for marketing and industrial safety videos - Write and edit scripts for said videos, as needed
SteelSentryDesign Consultant
Jan. 2019 - Jun. 2021Round Rock, Texas, United States- Designed 100% build-to-spec furniture solutions to improve efficiency and ergonomics for healthcare, scientific, and heavy industries, including Fortune 50 companies such as Apple and Microsoft, across the continental US and Canada
- Independently managed entire process from pre-order conceptual design to order placement and delivery, all while providing ongoing client support
- Collaborated closely with CAD and purchasing departments to ensure technical and logistic accuracy for every order while directly reporting to the owner and president of SteelSentry.
- Received direct and frequent exposure to architectural prints and elevations as well as intensive B2B clerical processes such as processing purchase orders, overseeing vendor onboarding for new clients, and coordinating mediation between FedEx and other logistics companies in the instance of freight loss and damage claims
Ngage Live ChatBusiness Development Representative
Jul. 2017 - Dec. 2018Austin, Texas, United States- Formed and maintained digital marketing partnerships with legal and medical clients
- Contacted 100 or more prospects daily though cold calling or emailing
- Managed prospect contracts and follow up across 3 CRM programs
- Negotiated six new client contracts within first six months of hire
Custom InkLead Sales Representative
Apr. 2016 - Jun. 2017Irving, Texas, United States- Exceeded sales productivity & quality of work expectations in addition to lead responsibilities
- Directly managed 2 team members as their sole accountable party
- Successfully created and coached employee improvement plans for peers on two occasions
- Acted as exclusive personal account manager for multiple customers at their request
Custom InkSales Representative
Feb. 2015 - Apr. 2016Irving, Texas, United States- Resolved customer questions with expertise and efficiency in a high-volume inbound call center environment
- Engaged with customers to determine optimal product offerings for their particular needs
- Assisted customers in creating elevated printed designs based on their specifications
- Gained comprehensive understanding of all company products and services
- Managed customer contact, shipping, and payment information through account database
- Participated in the creation & roll-out of new software as a front-line member of an internal focus group
- Personally trained 9 newly-hired employees to exceed performance expectations
- Surpassed targets consistently, handling 24+ daily inbound calls, and converting leads from >20% of contacts
- Exceeded $1,000,000 in personal sales inside of one year
Achieve BeyondCommunity Outreach Specialist
Sep. 2014 - Nov. 2014Lewisville, Texas, United States- Promoted company therapy services to clinics, daycares, and hospitals in diverse communities
- Maintained close relationships with 100+ referral sources.
- Visited at least ten of these sources in person daily
- Created weekly agendas to optimize new patient acquisition
- Independently scheduled company presence at public events to generate publicity
la Madeleine French Bakery & CafeBakery Associate
Feb. 2014 - Jul. 2014Lubbock, Texas, United States- Prepared quality food in a high-pressure, dynamic work environment with minimal supervision
- Trained and assisted 7 newly-hired salad associates during peak business hours
- Served and interacted with 100+ customers daily for 45+ hours a week
Walt Disney WorldCostuming Host
Aug. 2010 - Oct. 2012Orlando, Florida, United States
Walt Disney WorldCostuming Host
Feb. 2010 - Jul. 2010Orlando, Florida, United States- Quickly prepared complex electrical costume pieces for night parades under strict time constraints
- Troubleshooted and performed field repairs on costumes and minor electrical elements in less than 30 seconds
- Developed customer service skills by addressing performer needs and concerns prior to parades
- Attended Disney “Traditions” customer service seminar at Disney University
- Cataloged garment inventory via internal filing system using RFID and barcode scanners
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