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Work Background
PT Aegis Ekakarsa Garuda Informatika SemestaGeneral Manager – IT Operations & Project
Sep. 2019Jakarta Metropolitan AreaAs General Manager of IT Operations & Project, I lead the planning, execution, and optimization of the company’s technology infrastructure and service delivery to ensure business continuity, scalability, and performance. My role bridges technical leadership, strategic planning, and cross-department coordination, driving IT transformation and operational excellence. Key Responsibilities:
- Oversee end-to-end IT operations, including infrastructure, systems, cloud environments, and applications.
- Lead system and application development projects, from requirements to deployment and optimization.
- Manage network, security infrastructure, ensuring reliability, compliance, and scalability.
- Direct project management activities, aligning technology initiatives with corporate objectives.
- Coordinate cross-functional teams for solution delivery, DevOps integration, and cloud optimization.
- Lead budgeting, vendor management, and technology roadmap planning to support business growth. Key Achievements:
- Implemented enterprise-wide cloud migration and hybrid data center optimization for improved scalability.
- Enhanced system performance and availability through proactive monitoring and automation.
- Established centralized IT governance, improving coordination and delivery efficiency.
- Strengthened data security and compliance with updated policies and infrastructure hardening. Major Projects Delivered:
- System Information Platform for a leading government entity, improving transparency and data management.
- High-Availability On Hybrid Data Center Infrastructure Optimization (on-premise + cloud) for cost efficiency and flexibility for a gaming company, ensuring 24/7 uptime and resilience.
- Some Other IT Projects for Government. Impact:
Enhanced organizational capability to deliver mission-critical IT solutions, improved system reliability, and established the company as a trusted partner for government, enterprise, and gaming sectors.
Self-employedInformation Technology & Telecomunication Professional
Jan. 2018 - Aug. 2019Greater Jakarta Area, IndonesiaProvided consulting, design, and implementation services in system and network infrastructure for clients across the gaming, defense, and telecommunications industries. Focused on delivering secure, scalable, and high-performance solutions tailored to each client’s operational and business goals. Key Projects & Achievements: - Designed and implemented IT infrastructure architecture for a major online gaming provider, optimizing performance and uptime. - Developed a Vehicular Command & Control system for the defense industry, integrating advanced network and communication layers. - Created FTTx network designs and detailed technical requirements for an Internet Service Provider, enabling rapid deployment and efficient service delivery. - Delivered measurable results through hands-on technical design, system integration, and operational guidance, ensuring clients achieved both technical reliability and business continuity.
PT. XL Axiata TbkExpert - Service Performance & Capacity Management - Serv. Performance Management & Cont. Serv. Impr
Sep. 2016 - Dec. 2017Greater Jakarta Area, IndonesiaOne of the biggest Telecommunication Provider in Indonesia (ID)
- Design, Influence & Maintaining the Capacity Assurance business process and Capacity Management in XL Axiata
- Supervise the Managed Service Performance Team (Performance & Capacity Management)
- Provide Recommendation on the GO or NO-GO on Change Management business process to Change Management
- Provide regular insight and early warning on capacity issue to XL Axiata
- Stake holder in XL Axiata Service Performance and Capacity Management business process.
PT. XL Axiata TbkExpert - Capacity Management - Service Operation & Governance
Jun. 2015 - Aug. 2016Greater Jakarta Area, IndonesiaOne of the biggest Telecommunication Provider in Indonesia (ID)
- Design, Influence & Maintaining the Capacity Management business process in XL Axiata
- As part of Operation & Governance Team, manage the capacity management on the operational level and provide recommendation to governance team for Go or No-Go on Change Management.
- As part of Operation & Governance Team provide regular insights and potentially capacity issue to Incident & Problem Management team.
Provide analytic and advice to Planning and Engineering Team related to capacity management.
- Maintain and update the Capacity Key Factor as the capacity parameters.
- Provide Capacity Assessment for New product launch to All Stake Holder in XL.
PT. XL Axiata TbkService Manager - Blackberry & Internet
Oct. 2012 - Jun. 2015Greater Jakarta Area, IndonesiaOne of the biggest Telecommunication Provider in Indonesia (ID) - Manage End to End Customer Journey in Mobile Internet Service in PT XL Axiata Network - Improvement Plan for Customer Experience related to Network and IT Infrastructure - Customer Experience Business Analytic - Customer Exerience Behaviour analytic
PT INTERNUX (BOLT)IP Core & Transmission Network Manager
Jan. 2010 - Oct. 2012- Design and Planning IP Network for newly build WiMAX Service Provider. Included in this network: Core IP, Backbone IP/MPLS, Network Security, Backhaul access using Fiber Optics and IP Radio Microwave, R6 and R3 WiMAX signalling, IP addresses, VLANs, VRF.
- Design & Planning Data Center Network, including: Firewall, Security, Policy, VPN access, NOC.
- Best Practice troughout the policies, procedures, design & planning techniques to get optimized & efficient network.
- Project Manager Implementation for IP Core and Backhaul for WiMAX Network.
- Conduct Subject Matter expert for IP/MPLS Network and Network Security Issue
- Create Solutions based on user and company requirements related to network and security.
- Conduct Capacity planning based on the Performance Management Tools.
- Perfomed KPI on Network perfomance and utilization.
PCCW Ltd.Senior Engineer
Mar. 2007 - Feb. 2010Strategic Consulting & Project Management, Operation Outsourcing and Managed Services.
PT Xpedite Infotech PrimaNetwork Operation Center Manager ISP NanguraNet
Sep. 2003 - Feb. 2007NOC Manager, manager all daily operation of ISP NanguraNet.
PT Quasar Jaringan MandiriNetwork & System Administrator
Jan. 2003 - Aug. 2003Install, Manage and Troubleshoot every Network Element in ISP Quasar
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