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Work Background
U.S. Department of Veterans AffairsAdvanced Medical Support Assistant
Sep. 2021Denver, Colorado, United StatesRegional high-volume, high mission impact inbound call customer service role supporting clinical and pharmacy operations via the scheduling/modification of VA appointments and RX processing, tracking and fulfillment services across eight VISN 19 facilities. Provided coverage during crucial staffing hours including clinical closures and holidays.
U.S. Department of Veterans AffairsSupervisory Medical Support Assistant
Mar. 2020 - Sep. 2021Denver, Colorado, United StatesCommunity Care consult management -Responded to White house and congressional inquiries initiated by veterans And provided adequate response -Managed workflow, schedule adjustments and timekeeping -Distributed daily employee workload and monitored working activities daily -Managed employee overtime and additional duties as needed -Generated data analysis and reports using Excel, Word and Powerpoint -Fulfilled VA mission while taking the extra step for veterans insuring ease of access to care and expedited appointment scheduling, claim processing and discrepancy solutions
U.S. Department of Veterans AffairsLead Medical Support Assistant
Aug. 2016 - Mar. 2020VA Community Care expert -Management of VA Community Care consults including scheduling and facilitating contact between patient and medical facilities, processed consults quickly and efficiently to insure best outcome for veterans health -Provided top notch internal and external customer service, inbound and outbound phone calls to veterans VA providers, and outside medical facilities -Managed workflow, phone schedules and timekeeping -Distributed daily employee workload and monitored working activities daily -Managed employee overtime timekeeping and workload including weekend activity -Addressed and corrected billing issues -Generated data analysis and reports using Excel, Word and Powerpoint -Fulfilled VA mission while taking the extra step for veterans insuring ease of access to care and expedited appointment scheduling and claim processing
NuMale Medical CenterMedical Office Manager
Nov. 2015 - Apr. 2016Greenwood Village, Colorado, United StatesMaintained all office equipment including computers, laboratory equipment and procedural equipment -Ordered office supplies including medical instruments, laboratory instruments and office supplies -Maintained controlled substances including Testosterone Pellets and Injectable in accordance with DEA guidelines -Placed orders for new medications as required for medical care -Managed personnel to include disciplinary action, schedules and -Performed timekeeping functions including adjustment of schedules and timesheet approval -Attended weekly teleconference meetings with other NuMale facilities to coordinate and advance care -Assisted in performing Laboratory functions including set up, clean up, cleaning, equipment management -Completed Microsoft Excel reports for patient data, laboratory reports and office standards
University of Utah HealthPsychiatric Technician
May. 2014 - Nov. 2015Salt Lake City, Utah, United States-Utilized knowledge of Psychology and Behavioral Health to serve needs of patients in outpatient and short term Behavioral health setting, built rapport with patients and staff to develop behavioral solutions and ensure a solid transition for the patient back into the community or to inpatient facility -Performed various functions including patient observation, charting, Bed rounds, group therapy, Glucometer reading and vitals -Processed patients for intake to the facility and coordinated transport and receiving facility information -Alerted staff and RN to disruptive events and identified patients that may require a higher level of care
United States Air ForceHealth Information Management Technician
Sep. 2006 - Sep. 2012Colorado Springs, Colorado, United States🗶 Performed administrative functions in Record Management, ROI, mission support 🗶 Combat Medic- basic wound care, supportive functions, charting, ER treatment 🗶 Worked with diverse populations both CONUS and in deployed environment 🗶 Managed health data, applied knowledge to variety of challenging situations 🗶 Awarded Airman Of The Month Jun 2010-Ali Al Salem, Kuwait
🗶 Obtained active Secret Clearance to handle sensitive and confidential information
🗶 Managed 8 medical records/ROI staff including Military, DOD civilian, and contractor
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