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Work Background
Sprout Social, Inc.Lead Solutions Engineer
Jun. 2023Sydney, New South Wales, Australia• Spearheaded client relationship development, enhancing product acceptance and driving technical wins
• Conducted impactful software demonstrations, guiding clients through the pre-sales cycle
• Designed tailored solutions to address complex enterprise business requirements and manage the full sales cycle
• Collaborated with cross-functional teams to ensure seamless transitions from pre-sales to post-sales support
• Owned the technical RFP/RFI process from discovery to delivery—coordinated with Product, Sales, and Engineering to craft tailored responses and presented SaaS solutions to client stakeholders, ensuring strategic alignment and contributing to successful deal closures
Sprout Social, Inc.Senior Solutions Engineer
Apr. 2021 - Jun. 2023Sydney, New South Wales, Australia
Sprout Social, Inc.Solutions Engineer
Apr. 2019 - Apr. 2021Sydney, Australia
BCVSupervisor
Apr. 2015 - Dec. 2018Greater Chicago Area• Orchestrated brand alignment for Ritz-Carlton and Rosewood Hotels, enhancing messaging across various channels
• Pioneered influencer marketing strategies, achieving significant ROI and increased brand awareness
• Streamlined cross-channel communications, resulting in substantial engagement growth and new performance benchmarks
• Developed proprietary social content planning tools while managing integrated campaigns across major social platforms
BCVSenior Account Manager
Apr. 2013 - Apr. 2015Chicago, ILPremier provider of social media solutions to the hospitality industry.
iProspectSenior Account Manager
Mar. 2010 - Mar. 2013Managed two of the top clients in the Chicago office (Discover Financial & Sears) – focusing on SEO and website content creation. Trained interns and new team members in SEO while participating in a cross-office SEO knowledge team. Organized all office events and social gatherings to improve office culture.
Milestone Internet MarketingAccount Manager
Apr. 2007 - Feb. 2010Managed and trained a rotating team of four to six in account management and client services. Lead manager and client contact for all Hilton brand hotels; managed projects through beginning phases of website development, SEM and SEO marketing strategies. Highlights:
Lead product developer for Milestone’s new 2009 Social Media service offerings
Hilton Brand Manager, online revenue analyst and website content creation
Increased website reservation revenue by 20-30% YoY for multiple clients
Meltwater NewsSales Associate/Account Manager
Sep. 2006 - Jan. 2007
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