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Work Background
StarbucksSr. Operations Consulting Manager, Store Operations – Partner Experience
Jan. 2023Portland, Oregon Metropolitan AreaAdvocating for customers and retail partners by ensuring programs are established and implemented through thoughtful consultation and intentional planning; Contribute to the creation of store related initiatives that drive partner engagement; thought partner to retail leadership and teams by assessing organizational health of employee relations, coaching, performance management, career development, retention, benefits, and rewards programs; develop change management and sustainment plans
StarbucksProgram Manager, Global Social Impact
Jun. 2021 - Apr. 2022Portland, Oregon Metropolitan AreaImplementing change management strategies and initiatives that create enduring positive impact in the communities we serve; developing and managing the execution of partner engagement social impact programs and work collaboratively across multi-functional working groups internally & externally.
StarbucksLicensed District Manager
Jan. 2021 - Apr. 2021Portland, OregonDriving and influencing performance across Starbuck Licensed Stores by providing licensing partners timely coaching feedback and critical support that builds capability; providing consultative support and services to develop talents needed to drive leading customer experience results while influencing growth across Starbucks channels.
StarbucksMarketing and Communications Board Lead - Women's Impact Network
Feb. 2020Pacific NorthwestCreating moments of connection that promote diversity, foster inclusion and contribute to the success of our partners and our business. The Women's Impact Partner Networks brings together partners with shared identities and experiences, along with allies. They are sponsored by the Inclusion, Diversity, Equity & Accessibility team to foster a diverse and inclusive workplace aligned with the Starbucks Mission & Values.
StarbucksDistrict Manager
Apr. 2017 - Jan. 2021Portland, Oregon Metropolitan AreaDeveloping extraordinary leaders, transforming customer experiences, driving multi-unit strategies and growth, and nurturing diversity and inclusion in our communities. Leading through the lens of humanity to create a dynamic third place for my partners, peers, and customers. Developing passionate, purposeful leaders through consistent coaching, support, and performance management. Overseeing talent acquisition strategies including resourcing, recruiting, and retaining key talent. Maintain in-depth knowledge of labor requirements and regulatory compliance. Implementing and overseeing partner relations and crisis management in highly complex environments.
KinderCare EducationCommunications Manager
Jul. 2014 - Apr. 2017Portland, ORManaged a talented team of writers, copywriters, and creatives to drive B2B development strategies from conception to completion while driving cross-functional relationships with business development, creative, and field leadership teams. Developed talent. Trained field leaders. Analyzed customer trends and opportunities. Developed budgets and schedules. Identified and resolved production problems. Ensured the quality of creative content for new business and client pitches. Administered onboarding and continuous learning opportunities for new business development, client relations and operations managers.
KinderCare EducationSr. Content Manager
Aug. 2013 - Jun. 2014Portland, ORPrincipal proposal writer responsible for strategy and content development, project management and quality performance; delivery and management of customized sales tools that drive and enhance business development performance; driving and enhancing business development growth through coaching and managing continuous learning opportunities among business development team.
KinderCare EducationWriter, Business Development
Jun. 2011 - Sep. 2013Portland, Oregon AreaManagement of written proposals and deliverables, driving communication and ROI strategy for business development opportunities; delivery and management of customized sales tools to drive and enhance performance with business development and sales team.
KinderCare EducationProject Manager Business Development
Jun. 2009 - Jun. 2011Portland, Oregon AreaSupported C-level executives and Regional Vice Presidents of Operation playing vital role in strategy development, communications and execution of business development initiatives and operational trainings and roll outs; served as liaison between executive, business development, marketing, operations and shared services team providing extensive administrative support including calendar, expenses, travel arrangements, etc.
EdelmanNew Business Project Manager
Jun. 2007 - Jul. 2009Portland, Oregon AreaSupported Vice Presidents of Consumer/Technology/Public Affairs practices in all business development and client relations by offering end-to-end management of corporate- and client-sponsored events, vendor, account and project management support, and financial management for key clients including complex government and high-profile clients.
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