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Work Background
RingCentralDirector, Customer Success
Jan. 2025
RingCentralGlobal Leader of MidMarket Customer Success Team
Dec. 2023Charlotte, North Carolina, United States
Catalyst SoftwareCustomer Success Coach & Mentor
Feb. 2023 - Jul. 2023Charlotte, North Carolina, United States• Mentored aspiring Customer Success Leaders in monthly coaching sessions.
• Provided guidance on elevating Customer Success careers.
• Collaborated with experienced industry leaders to develop coaching strategies.
RingCentralManager, Customer Success Majors
May. 2022 - Dec. 2023Charlotte, North Carolina, United States
RingCentralSenior Customer Success Manager
Oct. 2020 - May. 2022Charlotte, North Carolina, United States
RingCentralCustomer Success Manager
Mar. 2019 - Oct. 2020
DealCloudClient Success Manager
Aug. 2017 - May. 2018Charlotte, North Carolina Area
DIGITAL SHADOWS US INCClient Success Manager
Feb. 2017 - Jun. 2017Dallas, TX• Managed relationships and renewals for 38 US clients at Digital Shadows, including holding quarterly catch-up calls and creating active health plans to drive engagement.
• Developed new practices for onboarding and account review content, as well as specialized training and demos for clients to enhance product understanding.
• Collaborated with US analysts to ensure clients received specialized and in-depth coverage, contributing to overall client satisfaction and retention.
AveroAccount Associate, Customer Success Team Member
Oct. 2014 - Nov. 2015Irving, TexasAs a member of the Customer Success team I am directly responsible for the overall health of over 600 Avero Parent Accounts. As a product expert I mastered the product support side of Customer Success and moved to the Outreach team where I am responsible for securing renewal for the 600 Avero Parents I oversee. I work on the Up sell team to identify opportunities to up sell additional modules to clients to ensure they are getting the most out of the Avero suite of products. I have had the opportunity to create and implement new training courses and train clients within the product on a daily basis. As the main source of content creation for the Avero Solution Center I am constantly identifying new areas for product knowledge articles, videos, and diagrams. I work everyday to ensure customers have an amazing experience using Avero and have the knowledge and product understanding to use the software to its full potential.
Walt Disney WorldRestaurant Guest Service Management Intern
May. 2013 - May. 2014As a Guest Service Management Intern at Walt Disney World I was able to receive extensive management training from the world leader in career training. I worked in a high volume restaurant with close to 150 direct reports. Each day I worked to secure a successful day with guests being served and taken care of with the highest level of Walt Disney World Service and that each employee was operating efficiently.
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