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Work Background
2XClient Delivery Associate Director
Sep. 2025Federal Territory of Kuala Lumpur, Malaysia
2XClient Delivery Manager
Sep. 2024 - Aug. 2025Federal Territory of Kuala Lumpur, MalaysiaAt 2X, I lead the delivery of strategic marketing solutions for B2B clients, acting as both the team lead and project manager. My role involves aligning cross-functional teams, managing enterprise programs, and operationalizing marketing strategies at scale. I serve as a trusted advisor to clients and internal stakeholders, known for rapid team scaling, campaign performance, and managing risks. Key Achievements: * Enterprise ABM Strategy: Developed and executed a full-funnel Account-Based Marketing (ABM) campaign for an enterprise SaaS client, influencing pipeline and driving MQL generation through hyper-targeted tactics. * Non-SaaS Expansion: Led marketing operations for a video telematics and healthcare locum tenens client, scaling the team and broadening the portfolio across new verticals. * Account Stabilization: Rebuilt client trust and stabilized at-risk enterprise accounts through proactive escalation management and delivery excellence. Core Competencies: * Enterprise client management | ABM & demand generation strategy | MQL tracking & pipeline acceleration * Cross-functional team leadership | Internal stakeholder alignment | Scalable delivery systems * Proficient in marketing operations platforms (e.g., SFDC, HubSpot, Pardot) | Resourcing & solutioning Additional Contributions: * Onboarding & Kickoff Strategy: Designed and led top-tier onboarding and engagement processes that set the tone for long-term client success. * Escalation Management: Played a key role in mitigating delivery risks, improving retention, and extending client lifetime value through early issue detection and resolution.
Your MakerSenior Account Manager
Jan. 2023 - Aug. 2024Malaysia🔹 Key Achievements: ✨ Oversee end-to-end execution of creative projects, consistently exceeding client expectations. ✨ Build and nurture lasting client relationships, contributing to increased client satisfaction and loyalty. 🔹 Roles and Responsibilities: 🚀 Client Relationship Management: Cultivate strong, long-lasting relationships as the primary client liaison. Ensure seamless communication and alignment with client objectives. 🚀 Project Leadership: Lead the successful execution of creative projects from concept to completion. Collaborate with cross-functional teams to deliver high-impact solutions. 🚀 Strategic Planning: Develop and implement strategic account plans to achieve client and agency goals. Provide valuable insights and recommendations based on industry trends.
SearchGuruSenior Talent Acquisition Specialist, People & Culture
Oct. 2022 - Dec. 2022
SearchGuruAccount Manager
Oct. 2020 - Oct. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaDuties: • Manage internal and external digital marketing campaigns, in collaboration with the operation teams • Manage day-to-day communications both internally and with the client • Communicate elements of the client’s brief to internal teams, and ensure comprehension of the objectives and underlying strategy • Plan projects and supervise the execution of the various stages of execution (manage scope, support teams in preparing and delivering assets) • Prioritise among the production teams and handle conflicts of resources, time, and budget • Provide administrative support (Invoicing, tracking, reporting, etc.) • Coordinate and communicate performance reports • Provide tactical and strategic recommendations to client for continuous improvement • Manage, strategise, and present the entire Sales pitch process with prospective clients • Handle presales related task (negotiation, quotation, follow-up, onboarding, etc.)
WisesightBusiness Development Executive
Jul. 2020 - Aug. 2020Petaling Jaya, Selangor, MalaysiaDuties : • Generate leads and following up by performing cold calls • Securing meetings with prospects and pitch Wisesight’s services & tool
WisesightCorporate Insight Analyst
May. 2020 - Jul. 2020Petaling Jaya, Selangor, MalaysiaDuties : • Perform coding according to client’s objectives by going through rows of messages on excel • Deliver reports on time according to client’s objectives • Presented reports done by Wisesight over MCO in a closed webinar for clients
Michael PageRecruitment Consultant
Jan. 2020 - Mar. 2020Kuala Lumpur, MalaysiaAreas of specialisation : Property & Construction: Project Directors, Project Managers, Construction Managers, Contract Manager, Quantity Surveyors, Contract Executive Duties : + Performed external recruitment within the Property & Construction industry + Responsible in 360 ° recruitment, from performing business development all the way to offer management + Sourcing for relevant candidates to live roles + Liaison person between client & candidates in handling the entire recruitment process + Performed candidate interviews & screening before assisting them with their job search
NEC Corporation of Malaysia Sdn BhdReporting Analyst
Apr. 2019 - Dec. 2019Kuala Lumpur, Kuala Lumpur, MalaysiaDuties : + Was assigned directly under the Razer Inc. contact centre project + Generate daily service level reports + Perform weekly scrubbing for Agents Net Performance Score (NPS) + Analyse data related to the Call Centre + Liaison person between NEC & Razer stakeholders to have weekly meetings to have goals aligned + Responsible for bi-weekly operations presentation between NEC & Razer + Consolidated the weekly sales report for the Delivery Sales Services (DSS) team
NEC Corporation of Malaysia Sdn BhdSubject Matter Expert
Dec. 2018 - Apr. 2019Kuala Lumpur, Kuala Lumpur, MalaysiaDuties : + Was under the Technical Support Team for Razer Inc. contact centre + Supporting North America customers for Razer Inc. + Used Salesforce as CRM tool + Attended to customer tickets performing hardware & software support to troubleshoot and rectify their issues + Mentored L1 Technical Support agents in helping them get up to speed to be independently functional + Provided support to L1 agents for any escalation Achievements : + Promoted to Reporting Anaylyst within 3 months as an SME
NEC Corporation of Malaysia Sdn BhdTechnical Support Engineer
Nov. 2018 - Dec. 2018MalaysiaDuties : + Received training to be a technical support engineer Achievements : + Promoted to Subject Matter Expert upon completion of training + Scored an average of 90% in the product competency tests for Razer Inc.
DBIX GroupIntern
Sep. 2016 - Dec. 2016Petaling Jaya, Selangor, MalaysiaDuties : + Worked on a Hotel Booking Website. + Worked on the logistics team to reorganise data. + Contact suppliers on a daily basis.
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