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Work Background
Beyout Investment Group (BIG HOLDING)System Engineer
Dec. 2013Kuwait• Handles web hosting, website update, domain renewal, creating email, resetting the password, DNS update, routing URL, updating MX record, updating NS record and others.
• Website development and support. • Provides solutions for computer software systems and networks. With the emphasis on diagnosing and repairing system related issues.
• Providing these services in an effective and efficient manner to ensure maximum access to existing IT services and resources.
• Provides client (emphasis on VVIP calls) with IT support via telephone, Lync, email, and face-to-face contact both internal & external and Remote Support (Team Viewer and Remote Desktop).
• Support:
- Troubleshooting IT systems when there is an issue reported by users e.g. desktop, laptop, printer, scanner, Projectors and mobile phones remotely or by visiting User’s - Configuring and troubleshooting Enterprise Resource planning applications
- Create share folder and providing privilege to the folders based on a request.
- Maintain supply of IT equipment / Software’s and Stock Maintenance
- Installation, configuration, and Troubleshooting of DHCP, DNS, AD.
• Serivce desk Task
- Responsible for daily help desk functions, addressing all incoming support requests via email and phone - Opening service orders for each issue and ensuring accuracy of information
- Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner
- Assists in constantly improving processes and procedures as it relates to client support
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
- Route tickets that cannot be resolved at the Tier 1 level to the appropriate Tier 2 IT support staff
Sima Capital ksccIT ADMINISTRATOR
Jan. 2011 - Nov. 2013• Troubleshooting IT systems when there is an issue reported by users e.g. desktop, laptop, printer, scanner and mobile phones
• Administering the creation, operation, modification, and deletion of username and passwords of employees in the systems and Google APPs Email Server
• Implementing security software and tools to ensure maximum security from outside threats.
• Installing and maintaining software updates periodically
• Liaising & meeting with external suppliers of IT services
• Purchasing of IT Equipment and software in line within agreed budgets
• Management of the daily data backup and retrieval scheme
• Update companies websites using CMS (control management system)
• Account management for website hosting, domains and Google APPs Email Server
MobilinkIT Support Engineer
Sep. 2010 - Jan. 2011• Troubleshooting for Workstations, Server, Printers and Network related setups, Install, repair, maintain, upgrade desktop, notebook computers and configure email in client software like outlook thunderbird etc.
• Monitoring their SMS gateway Server.
• Work in Linux operating system to restart the SMS gateway server when needed and clearing daily logs file from server.
A M Al Khorafi Est.Technical Support Engineer
Mar. 2009 - Sep. 2009The work includes troubleshooting for workstations, Server, Printers, and Network related setups. Installations of various Operating Systems, End-User Support to all over NBK head office & various branches in Kuwait.
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