PSI Services LLCAnalyst
Jul. 2019 - Jun. 2021Olathe, KS, United StatesBusiness and Testing Analyst for large, nationwide candidate assessment and test management SaaS provider. • Facilitated the analysis and testing of more than 65 client portfolios
• Formulated development needs from business and client requirements
• Coordinated functional readiness of examination products and platforms to ensure market/launch readiness
• Participated in the delivery process from design through development, testing, prod, and post-delivery
• Interacted with development and validation teams for effective communication
• Drafted and implemented effective and thorough system tests with customers
• Documented test results and evaluated results to determine defects
• Provided technical support and troubleshooting to end-users
• Resolved bugs and coordinated patch releases with clients