Requests
5
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Work Background
AmazonProgram Manager
Feb. 2023 - Dec. 2024Spain
AmazonProgram Manager – Operations & Process Improvement
Feb. 2023 - Jan. 2025Spain- Owned performance-critical operational KPIs for hundreds of external delivery partners and internal sites, coordinating corrective actions with cross-functional stakeholders to stabilize operational performance.
- Designed and implemented operational frameworks including incident classification standards, decision-making mechanisms and performance segmentation models to improve operational governance.
- Improved customer experience processes by refining communication flows, adjusting case-handling rules and collaborating with Customer Service teams to automate steps and reduce processing time.
- Defined business requirements for automated dashboards and partnered with BI teams to deliver scalable operational reporting and performance monitoring tools.
- Coordinated cross-regional knowledge sharing sessions with EU and US leadership teams to align operational best practices and replicate high-impact improvements across markets.
AmazonTransportation Analyst
Aug. 2021 - Feb. 2023
AmazonTransportation Data Analyst
Aug. 2021 - Feb. 2023Spain- Monitored performance metrics for external delivery partners and internal sites, supporting daily and weekly business reviews and identifying early signs of operational inconsistencies.
- Built and standardized initial incident-classification structures and reporting templates, enabling clearer root-cause identification and more consistent documentation across markets.
- Contributed analytical inputs for operational planning by reviewing trends, assessing potential headwinds/tailwinds and supporting leadership in setting realistic performance expectations.
Optima Facility ServicesData Analyst
Sep. 2019 - Sep. 2020Cornella De Llobregat, Catalonia, Spain- Provided operational and administrative support to the Financial Department by monitoring daily work-hour reports, handling data entry and ensuring accurate information within the company’s management system. - Assisted in improving the company’s internal management system by helping reduce recurring system incidents, supporting system updates and contributing to smoother daily operations. - Supported basic budgeting and accounting tasks and trained employees on how to use the updated management system to ensure consistent adoption across the company.
Itaú UnibancoOperations Assistant
Aug. 2017 - Sep. 2018Asunción, Paraguay- Reviewed transaction documentation and verified data accuracy before processing international transfer requests. - Managed the classification, distribution and archiving of SWIFT messages, ensuring correct routing to the appropriate teams and maintaining organized operational records.
Itaú UnibancoAdministrative Assistant
Oct. 2016 - Sep. 2018ParaguayAsistente administrativo en el área de Operaciones Internacionales y Transferencias
Itaú UnibancoLogistics Intern
Oct. 2016 - Aug. 2017Asunción, Paraguay- Supported the internal allocation and distribution of banking products (credit and debit cards, checkbooks, PINs and tokens), handling the system-based assignment and coordination of daily product flows. - Simplified steps in the internal product-allocation workflow and maintained a structured record of incidents (e.g., printing or data errors) to ensure faster correction and resolution.
ACH Arquitectura SRLAssistant to Manager
Mar. 2012 - May. 2014Asuncion, ParaguayAdjunta a gerencia en soporte en administración y gestión del negocio.
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