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Work Background
General Manager
Oak View GroupGeneral Manager
Jul. 2022United States
Director Of Operations
Oak View GroupDirector Of Operations
Sep. 2020 - Jan. 2025Casper, Wyoming, United States
Director Of Operations
SpectraDirector Of Operations
Sep. 2020 - Jan. 2025Casper, Wyoming, United States
Interim General Manager
SpectraInterim General Manager
Jun. 2019 - May. 2020Anchorage, Alaska Area• Coordinated the logistics of opening the $110 million Alaska Airlines Center. Participated in the recruiting and onboarding of part time event staff to open the building • Directed and supported the day-to-day operations of the 196,000 square foot facility • Acted as a liaison between Spectra Corporate and the University of Alaska Anchorage (UAA) • Managed the venue scheduling calendar in partnership with UAA staff • Coordinated all aspects of events with event management team and promoters, including labor cost estimates and staffing levels, floor plans using Auto CAD, event ticketing, performer requirements, production, parking and traffic control, contractor services, facility HVAC and life safety, and financials • Investigated and resolved any event-related complaints • Participated as a key stakeholder in the recovery efforts for reopening the facility following the November 2018, 7.1 magnitude earthquake that had resulted in substantial damages to the building • Secured all required permits for events from the Anchorage Police Department, Anchorage Fire Department, and University Police Department • Administered the facility security processes including key assignments, access cards, lighting, CCTV monitoring, and the fire and life safety systems • Supported the facility staffing by recruiting, onboarding, training, and managing the performance of staff; provided or coordinated staff training; worked with employees to correct deficiencies; implemented discipline and termination procedures • Facilitated the training of staff on alcohol enforcement procedures using TIPS (Training for Intervention ProdedureS) • Negotiated and administered third party contracts including Security and the labor contract with IATSE (International Alliance of Theatrical Stage Employees) • Prepared and monitored the annual operating budget with the assistance of the Director of Finance
Director Of Operations
SpectraDirector Of Operations
Aug. 2014 - May. 2020Alaska Airlines Center - Anchorage, AK• Coordinated the logistics of opening the $110 million Alaska Airlines Center. Participated in the recruiting and onboarding of part time event staff to open the building • Directed and supported the day-to-day operations of the 196,000 square foot facility • Acted as a liaison between Spectra Corporate and the University of Alaska Anchorage (UAA) • Managed the venue scheduling calendar in partnership with UAA staff • Coordinated all aspects of events with event management team and promoters, including labor cost estimates and staffing levels, floor plans using Auto CAD, event ticketing, performer requirements, production, parking and traffic control, contractor services, facility HVAC and life safety, and financials • Investigated and resolved any event-related complaints • Participated as a key stakeholder in the recovery efforts for reopening the facility following the November 2018, 7.1 magnitude earthquake that had resulted in substantial damages to the building • Secured all required permits for events from the Anchorage Police Department, Anchorage Fire Department, and University Police Department • Administered the facility security processes including key assignments, access cards, lighting, CCTV monitoring, and the fire and life safety systems • Supported the facility staffing by recruiting, onboarding, training, and managing the performance of staff; provided or coordinated staff training; worked with employees to correct deficiencies; implemented discipline and termination procedures • Facilitated the training of staff on alcohol enforcement procedures using TIPS (Training for Intervention ProdedureS) • Negotiated and administered third party contracts including Security and the labor contract with IATSE (International Alliance of Theatrical Stage Employees) • Prepared and monitored the annual operating budget with the assistance of the Director of Finance
Security Manager
SMG of AlaskaSecurity Manager
Jan. 2007 - Aug. 2014SMG OF ALASKA, Security Manager, March 1992 - August 2014 A vital position at SMG of Alaska that is responsible for the event security for the Sullivan Arena, Egan and Dena’ina Civic and Convention Centers. Operations * Work closely with Director of Operations to ensure building is prepared for upcoming events * Coordinate with promoters and Director of Operations and Assistant General Manager on event setup and staffing * Work as Manager-on-Duty * Chair safety committee * Perform conversion duties converting building from event to event * Operate Zamboni, forklift, pallet jack Management * Manage a team of 100 + part-time employees and four full-time employees * Hire/terminate/discipline/coach/train/schedule/enter payroll for all event staff personnel * Resolve patron and staff issues during events * Work with all building managers to ensure all events are staffed at the proper levels * Train event staff on TIPS procedures and Alaska alcohol statutes Security * Assign Event Staff duties for events * Ensure compliance with Alaska alcohol statutes through training and implementing statute updates * Coordinate with building management and event promoters to ensure adequate security requirements * Resolve customer complaints and security violations * Work in the control office (center of event operations), responsible for opening and closing of the Sullivan Arena * Perform pre- and post-event security checks * Ensure all positions are manned * Perform visual search and seizure during ingress of events * Escort money from concession stands to money room * Conduct annual event staff training in emergency procedures
Network Support Specialist
Arctic Office ProductsNetwork Support Specialist
Oct. 1995 - May. 2006A highly diverse position at Arctic Office Products with responsibilities including; pre- and post-sales connectivity support, desktop publishing, computer support, network administration and inventory. Operations * Coordinated with the President of the company, Department Managers and Sales Representative to design monthly advertisements and flyers, as well as in store signage * Worked with President of the company and Machine Department Manager to assess the required inventory for internal and retail needs * Assisted with compilation of data in response to RFPs * Conducted annual inventory for the machine department, maintained adequate stock levels to ensure machines, machine accessories and toner were always available Network Support *Ordered, setup, configured, installed hardware and software, maintained and troubleshot all computers within the company * Assisted users with questions concerning applications * Maintained a Windows network, which included troubleshooting printing problems, creating users, and establishing rights and security * Provided both pre- and post-sales connectivity assessment and support * Ensure customer’s network and Canon and Sharp connected products interface seamlessly * Set up and provided product demonstrations at the annual IT Expo and annual company open house * Provided customers with product training
Graphic Specialist
US Air ForceGraphic Specialist
Oct. 1985 - Oct. 1995Held a position with increasing scope and responsibility within the United States Air Force. Experience began as a Graphics Specialist and culminated as the Non-Commissioned Officer in Charge of the Graphics Section. Graphics Design *Designed and created various Air Force briefing materials to include, visual aids, flyers, posters, 35mm slides and electronic presentations *Worked with customers to determine their presentation needs Non-Commissioned Officer in Charge * Managed the daily operation of the graphics section * Distributed work assignments, ensuring a 100% on time completion rate and performed quality control of completed work * Managed and inventoried assigned equipment on an annual basis * Analyzed computer and software needs of users, made purchase recommendations when necessary * Assisted in the setup and maintenance of a peer-to-peer network consisting of 6 Macintosh and 1 IBM compatible computer * Conducted purchasing needs assessments with internal customers and anticipated future purchasing needs of the internal customers * Recommended suppliers and vendors to use for supply and equipment purchases * Disposed of surplus materials
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