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Work Background
HH GlobalSenior Production Manager
Oct. 2022Atlanta, Georgia, United States- Gather project requirements and manage production aspects on behalf of the client, working with vendors on delivery timelines and maintaining updated statuses for assigned project.
- Build relationships and communication channels with clients and suppliers to ensure a smooth workflow.
- Handle a multitude of diverse product type categories, including POP/POS and branded merchandise, and innovation.
- Engage in a consultative partnership with the client to improve achievement of marketing goals on assigned projects.
- Performed cost analysis for each project to provide cost savings of 15% or more for each project - Onboard and set up workflow processes for team members and troubleshoot any issues that arise.
- Liaison for the approvals process between partnering entities for large global campaigns, focusing on the North America region. Managing the approvals between client and internal design team
- Coordinate roadshows to promote our clients product and and answer any questions potential buyers may have.
HH GlobalProduction Services Manager
Sep. 2021Atlanta, Georgia, United States- Gather project requirements and manage production aspects on behalf of the client, working with vendors on delivery timelines and maintaining updated statuses for assigned project. - Execute projects within specified timelines.
- Build relationships and communication channels with clients to ensure smooth workflow.
- Liaison between internal and external stakeholders, agencies, and vendors to ensure quality and on-time delivery within budget. - Handle a multitude of diverse product - type categories, including POP/POS and branded merchandise.
- Engage in a consultative partnership with the client to improve achievement of marketing goals on assigned projects.
ColoredgeAccount Manager
Aug. 2019 - Aug. 2021• Manage project timelines and documentation with multiple clients by fielding all client inquiries in a timely manner, setting deadlines for clients and designers, submitting proofs for approval, delivering the final product all within a set timeline, while also keeping records for billing until the final product is delivered.
• Maintain client relations by acting as a liaison for 6-8 clients weekly and 1 in-house designer. • Monitor end-to-end production of the product from production to safe packaging and on-time shipment ensuring excellent customer satisfaction and procuring repeat customers.
• Correspondent for all client Relations; managing upwards of 18 accounts per month ranging in revenue of $60k - $100k. These accounts are from as close as Atlanta and as far away is Dubai. • Coordinate all in-office supply management and inventory replenishment while managing all outgoing shipment for all the company’s clients.
Digital Arts StudioProduction Manager/ Lead Imaging Specialist
Jun. 2018 - Aug. 2019Atlanta, Georgia The first priority of this role is client communication. The studio holds an open door to customers, new and
old, to have the opportunity to come in and discuss their future jobs with the team in person.
Delegation and time management played a heavy role into why my team worked so well together. We
carried a heavy workload with just a team of three, handling anywhere 15-20 clients per week totaling $7k.
Creating a troubleshoot handbook to resolve some of the repeated issues the team was experiencing when it
came to software errors, ‘how to’ guides for machinery, and login information to various shared accounts.
Approve the quality of work before it is given to clients. Ensure that what we produce meets the company’s
standards.
Manage the training/onboarding of new employees on the proper protocols for daily workflow. Acting as the
first point of contact for any issues or concerns my teammates are dealing with.
Digital Arts StudioDigital Imaging Specialist
Sep. 2015 - Aug. 2019Atlanta, Georgia- Prepare files for print and oversee the completion of orders.
- Handling and scanning original artwork to prepare for reproduction.
- Provide knowledgeable support to customers on store practices and possibilities.
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