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Network Power<100 people
Roles
🎓66%
Student
💸33%
Marketing
✔️33%
IT
Geos
🇷🇴33%
Romania
Work Background
Star Solutions Recruiting AgencyOutsourcing Project Manager
Sep. 2023Dominican Republic• Oversee daily BPO operations, ensuring adherence to company standards and performance targets.
• Develop and implement strategic plans to boost productivity, enhance quality, and elevate customer satisfaction while optimizing costs.
• Recruit, train, and mentor high-performing BPO teams to drive operational excellence.
• Collaborate with senior leadership to make informed operational decisions and set impactful strategic goals.
• Transform raw data into strategic reports that empower management teams to make informed, critical business decisions.
• Orchestrate seamless IT onboarding, ensuring new employees are integrated into the company's IT ecosystem efficiently and effectively.
Synergies Corp.Account Manager
Dec. 2021 - Nov. 2022Santiago, Dominican Republic• Acted as the primary liaison between BPO providers and clients, ensuring a deep understanding of client needs, driving high-quality service delivery, and exceeding expectations through effective communication and strategic problem-solving.
• Ensured service delivery exceeded client expectations for satisfaction.
• Monitored performance metrics, providing actionable insights for improvement.
• Utilized strong negotiation skills to enhance client relationships and retention.
Synergies Corp.Call Center Supervisor
Apr. 2021 - Dec. 2021Santiago, Santiago, Dominican Republic• Lead and inspire teams to boost productivity and cultivate a high-performance culture.
• Analyze performance metrics to drive operational excellence and achieve impactful results.
• Design and execute strategic plans to optimize efficiency and streamline processes.
• Ensure adherence to regulations and policies to mitigate risks and maintain quality standards.
Synergies Corp.Support Team Lead
Apr. 2020 - Apr. 2021Santiago, Dominican Republic
United Nearshore OperationsTraining and Development Specialist
Jan. 2017 - Oct. 2019Santiago, Dominican Republic• Conducted comprehensive Training Needs Assessments to identify knowledge gaps and enhance employee performance.
• Developed targeted curriculums and engaging training materials, including courses, workshops, tailored to meet identified needs.
• Delivered impactful training sessions utilizing diverse methodologies, such as classroom instruction, virtual workshops, and on-the-job training to maximize learning outcomes.
• Drove measurable improvements in employee performance, productivity, and efficiency by aligning training initiatives with the company's core values and strategic objectives.
• Served as a Subject Matter Expert in critical areas, including customer service, technical support, and sales, ensuring high- quality, specialized training delivery.
United Nearshore OperationsOperations Supervisor
Apr. 2013 - Dec. 2016Santiago, Dominican Republic
United Nearshore OperationsQuality Assurance Analyst
Nov. 2011 - Apr. 2013Santiago, Dominican Republic• Conducted comprehensive monitoring and evaluation of service quality to ensure exceptional client satisfaction and adherence to industry standards.
United Nearshore OperationsTechnical Support Representative
May. 2011 - Nov. 2011Santiago, Dominican Republic
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