Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Star Solutions Recruiting AgencyOutsourcing Project Manager
Sep. 2023Dominican Republic• Oversee daily BPO operations, ensuring adherence to company standards and performance targets.
• Develop and implement strategic plans to boost productivity, enhance quality, and elevate customer satisfaction while optimizing costs.
• Recruit, train, and mentor high-performing BPO teams to drive operational excellence.
• Collaborate with senior leadership to make informed operational decisions and set impactful strategic goals.
• Transform raw data into strategic reports that empower management teams to make informed, critical business decisions.
• Orchestrate seamless IT onboarding, ensuring new employees are integrated into the company's IT ecosystem efficiently and effectively.
Synergies Corp.Account Manager
Dec. 2021 - Nov. 2022Santiago, Dominican Republic• Acted as the primary liaison between BPO providers and clients, ensuring a deep understanding of client needs, driving high-quality service delivery, and exceeding expectations through effective communication and strategic problem-solving.
• Ensured service delivery exceeded client expectations for satisfaction.
• Monitored performance metrics, providing actionable insights for improvement.
• Utilized strong negotiation skills to enhance client relationships and retention.
Synergies Corp.Call Center Supervisor
Apr. 2021 - Dec. 2021Santiago, Santiago, Dominican Republic• Lead and inspire teams to boost productivity and cultivate a high-performance culture.
• Analyze performance metrics to drive operational excellence and achieve impactful results.
• Design and execute strategic plans to optimize efficiency and streamline processes.
• Ensure adherence to regulations and policies to mitigate risks and maintain quality standards.
Synergies Corp.Support Team Lead
Apr. 2020 - Apr. 2021Santiago, Dominican Republic
United Nearshore OperationsTraining and Development Specialist
Jan. 2017 - Oct. 2019Santiago, Dominican Republic• Conducted comprehensive Training Needs Assessments to identify knowledge gaps and enhance employee performance.
• Developed targeted curriculums and engaging training materials, including courses, workshops, tailored to meet identified needs.
• Delivered impactful training sessions utilizing diverse methodologies, such as classroom instruction, virtual workshops, and on-the-job training to maximize learning outcomes.
• Drove measurable improvements in employee performance, productivity, and efficiency by aligning training initiatives with the company's core values and strategic objectives.
• Served as a Subject Matter Expert in critical areas, including customer service, technical support, and sales, ensuring high- quality, specialized training delivery.
United Nearshore OperationsOperations Supervisor
Apr. 2013 - Dec. 2016Santiago, Dominican Republic
United Nearshore OperationsQuality Assurance Analyst
Nov. 2011 - Apr. 2013Santiago, Dominican Republic• Conducted comprehensive monitoring and evaluation of service quality to ensure exceptional client satisfaction and adherence to industry standards.
United Nearshore OperationsTechnical Support Representative
May. 2011 - Nov. 2011Santiago, Dominican Republic
Intch is a Professional Networking App for the Future of WorkSee more people like Diana on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
571230 people
16
Director @ Gabasu businees solutions
22
On line
18
Bilingual Customer Service Representative
174711 people
22
On line
15
Senior Procurement Specialist @ MicroPort CRM
16
Profesional de venta/servicio al cliente/habla francés,inglés, español