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Work Background
Conclusion Mission CriticalTech Lead & Architect
Oct. 2024• Administer computer systems for mission-critical operations to support the provision of cloud services for customers (Dynatrace expertise)
• Establish architecture frameworks and translate them into concrete solutions for the customer.
• Assisting in writing and approving the project start-up documents and, as a team, lead theimplementation through the organization.
• Translate questions and requirements into optimal and future-proof solutions, using both Information Technology Infrastructure Library (ITIL 4) and Agile methodology. • Investigate the impact of new technologies and develop new business directions for the clients
• Deliver ideas for improved innovation; design standardized solutions for solving problems.
Neotalent ConclusionSenior Professional
Oct. 2024[See Conclusion Mission Critical]
DynatracePrincipal Business Insights Analyst
Jul. 2022 - Jul. 2024Barcelona, Catalonia, Spain
DynatraceSr. Business Insights Analyst
Feb. 2021 - Jul. 2022Barcelona, Spain• Collaborate with clients to set a strategy for how to optimize current performance and improve performance in the future.
• Analyze complex sets of data, to answer interesting and non-intuitive questions, to be presented in an engaging manner.
• Proactively provide input into digital performance product strategy.
• Create detailed analysis deliverables for clients to present based on expected timeline.
• Constantly aim to build rapport with clients as an extension of their team to manage expectations, assist in ad-hoc analysis and testing.
DynatraceTechnical Product Specialist II
Oct. 2019 - Feb. 2021Barcelona, Spain• Dynatrace Certified Professional
• Develop meaningful relationships with customers to provide technical support for deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform.
• Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications.
• Deliver virtual "Coaching Sessions" for a wide range of users (technical and non-technical).
• Assist Customer Success Managers and Sales in identifying future expansions and revenue opportunities.
DynatraceTechnical Product Specialist
Sep. 2018 - Oct. 2019Detroit, Michigan, United States
Hollister Co.Assistant Manager
Jan. 2018 - Dec. 2018Michigan, United States• Recruit, hire and train new employees for all positions and schedule based on availability and store requirements.
• Track and improve business metrics through goal/playbook management to drive sales and meet business goals.
• Gathered and maintained data about store sales to help local and regional management drive the development of continuous improvement analytics.
• Responsible for overall performance of store including sales to LY and daily/weekly plan to support key business initiatives.
Dow CorningIT Asset Management Specialist
Aug. 2015 - Sep. 2016• Planned, monitored, and recorded software licenses and hardware assets to ensure compliance with vendor contracts.
• Assisted with the IT asset lifecycle requests including procurement, maintenance and disposal.
• Software tool experience with HP Asset Manager and SAP Enterprise.
Diversa Care Therapeutics, PCOffice Manager/Administrative Assistant
Aug. 2010 - Aug. 2013• Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Create and revise systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout; implementing changes.
• Maintain office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provide information by answering questions and requests.
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Complete operational tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.
• Interact with customers effectively by identifying needs and approaching complex situations by resolving problems to maximize efficiency.
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