Sony Computer Entertainment America LLCSpecialist, Retail Training and Advocacy
Sep. 2010 - Aug. 2014Foster City, CaliforniaContent manager: OnPlayStation retail training Building e-learning modules for employees of Sony retail partners. Leveraging detailed metrics to improve rates of module completion and comprehension.
Assisting in the global expansion of the On PlayStation training program, which is now active in the US, Canada, the UK, Central America, and South America.
Assisting in launch execution for PlayStation®4 system, including training materials, live events, and the PS4 launch party in San Francisco.
Creating and maintaining training presentation materials for PlayStation's field team, which are used to regularly train retail associates on PlayStation's family of products. Social Community Manager: @OnPlayStation on Twitter
Proposed and launched social channels for the On PlayStation e-learning program, creating a Twitter presence growing our number of followers to over 3000. Utilizing Twitter platform to conduct additional interactive quizzes and discussions with members of the program, incentivizing participation with gamification techniques. Broadcast Host / Technician - On PlayStation Live Chats
Plan and host live video chat events on the web, reinforcing training concepts from modules. These live chats are broadcast globally, primarily in the US, Canada, and the UK.
Assist in global broadcasts for the official PlayStation social media team and Video Services Team, assembling and maintaining technical setup and broadcast direction both at HQ and at industry events such as the Game Developers Conference.
Technical director on several projects, including Gran Turismo Academy Nationals in NY. Writer, Principal Editor: On PlayStation Magazine
Contribute articles to the quarterly publication released to Sony’s retail partners. Articles range from single-paragraph blurbs to full-length editorial features. Primary editor for magazine.
Proposed and executed digital alternative to print magazine, managing the same style of content on a Wordpress blog themed as a magazine.