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Work Background
Harmony Hospice RIMedical Records Manager
Jan. 2024Remote
Wawa, Inc.General Manager Operations
Jan. 2011 - Jan. 2024New Jersey, United StatesI oversee the daily operations and strategic management of a high-volume retail store, leading a team of six managers and 63 associates to drive performance and ensure alignment with corporate standards. My role involves spearheading HR functions, including recruitment, training, and development, to foster a culture of continuous growth and opportunity within the team. I am also deeply involved in community outreach efforts aimed at establishing our store as a model of inclusive employment and strengthening partnerships with local businesses and educational institutions.
KEY ACCOMPLISHMENTS:
• Maintained sub-30% associate turnover through strong engagement and a positive work environment.
• Managed a $7M annual budget by analyzing income statements to optimize operational costs and profitability.
• Achieved average same-store sales growth of 13% by showcasing effective business development strategies.
• Ranked in the top 25% of stores in region by demonstrating exceptional leadership and operational management.
• Promoted 4-7 associates annually, emphasizing successful employee development and career advancement records.
• Awarded MVP for Customer Service based on customer votes by reflecting a commitment to excellence in the consumer experience.
• Ranked in the top 25% of stores in region by demonstrating exceptional leadership and operational management.
• Promoted 4-7 associates annually, emphasizing successful employee development and career advancement records.
• Awarded MVP for Customer Service based on customer votes by reflecting a commitment to excellence in the consumer experience.
Grannd Companies LLCFounder/Managing Director
Jan. 1998 - Jan. 2012South River, NJDuring this role, I managed the comprehensive operations of an international wholesale and retail enterprise, specializing in sewing and historical reenactment supplies. My responsibilities included overseeing marketing strategies, financial accounting, and inventory forecasting to optimize product availability and sales. I directed merchandising efforts and customer service initiatives, consistently ensuring high levels of client satisfaction and loyalty. Additionally, I conducted educational training sessions for customers to enhance product knowledge and foster community engagement. I also designed and executed targeted marketing campaigns that significantly increased online platform traffic and sales. KEY ACCOMPLISHMENTS:
• Successfully navigated complexities of international commerce by establishing a global customer base.
• Expanded the company's reach and diversified revenue streams by initiating and cultivating B2B partnerships.
• Fostered robust customer relationships, resulting in repeat business and a strong reputation for quality service.
• Improved efficiency and reduced overhead costs by leading the team in streamlining inventory management processes.
• Increased brand visibility and market penetration by representing the company at industry conventions and promotional events.
AOLTech Support/Team Leader
Jan. 1994 - Jan. 1998United States Developed/delivered comprehensive technical support to clients, ensuring swift resolution of issues from a remote workstation. Created training modules for Virtual Leader Academy to enhance online communication skills and leadership development.
Van Note-Harvey Associates, Inc.Design Engineer
Jan. 1985 - Jan. 1994Princeton, New Jersey, United States Coordinated teams to meet project milestones and deliverables in strict adherence to budget and schedule constraints.
Managed project development from conception through completion for engineering projects, ensuring compliance with all regulatory, environmental, and client requirements.
PSEGEngineer
Jan. 1983 - Jan. 1985Lawrenceville, NJ Managed engineering projects with focus on efficiency, safety, and compliance with industry standards. Directed cross-functional teams to ensure seamless execution of engineering tasks.
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