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Work Background
RD StationSenior API Integration Engineer | Debugging & Technical Documentation N2/N3
Apr. 2022 - May. 2025Florianópolis, Santa Catarina, BrasilImproved team efficiency by creating two strategic documentation pieces that reduced operational workload by 33% (from 12 to 8 daily tickets). Specialized in complex debugging of REST APIs, Webhooks, and e-commerce SDKs, handling up to 60 weekly cases as a Level 2/3 agent. Acted in the incidents team, monitoring repetitive patterns and reproducing errors to open incident threads. Contributed to feature validation for new integrations, testing critical flows and documenting edge cases before launch.
HostingerSenior Technical Support Engineer | Web Hosting & VPS Migrations
Nov. 2020 - Mar. 2022Florianópolis, Santa Catarina, BrasilAchieved 3 promotions in 18 months by mastering the complete hosting stack and specializing in complex integrations. Executed over 100 VPS migrations with zero data loss, reducing average migration time by 62% (from 4h to 1.5h). Maintained 4.8/5.0 customer satisfaction and resolved 98% of cases without escalation by specializing in Brazilian domains and advanced troubleshooting.
CredoroTechnical Support Analyst | Process Integration & Automation
May. 2020 - Jul. 2021Florianópolis, Santa Catarina, BrasilDeveloped the company's first chatbot, automating 80% of responses and reducing response time from 2h to 15 minutes. Implemented process automations via REST APIs, which helped increase the company's NPS from 6.8 to 8.2.
Geolab - udescGeospatial Cartography & ETL Researcher | Environmental Data Scientist
Aug. 2019Florianópolis, Santa Catarina, BrasilCOVID-19 Santa Catarina Project: Developed an automated pipeline to process daily epidemiological data, contributing to dynamic cartography that became a state reference. Coordinated a team of 15+ researchers in partnership with Civil Defense-SC. Geodesign Projects and Mentoring: Mentored 30+ students and reduced geospatial analysis time by 40% through automated WebGIS workflows.
Agrosatélite Applied Geotectonoly.Geoprocessing & Remote Sensing Intern | National GHG Inventory
Jun. 2018 - Dec. 2019Florianópolis e Região, BrasilCo-authored Brazil's Third National GHG Inventory (1990-2020), officially submitted to the UNFCCC. Processed over 100 GB+ of daily geospatial data, developing automated pipelines for the Land Use sector. Contributed to high-resolution mapping (30m), quantifying national emissions.
Geology and Mineralogy LaboratoryGeosciences Extension Scholar | Cataloging & GIS Mapping
Aug. 2016 - Feb. 2018Florianópolis, Santa Catarina, BrasilCataloged 100% of geological samples with precise geographic coordinates, using GIS for mapping and analysis to support future research.
Jhon Bull PubAdministrative and Customer Service Assistant | Operational and Data Process Management
Apr. 2016 - Nov. 2019Florianópolis, Santa Catarina BrasilDesigned automated spreadsheets, reducing daily closing time by 75% (from 3 hours to 45 minutes) and eliminating 98% of manual calculation errors. Managed customer records and cash flow, reducing losses by up to 15% and improving financial control accuracy by 20%.
Centro de Detenção e RessocializaçãoLegal Intern | Data Tracking & Legal Assistance in Penal Execution
Jan. 2010 - Nov. 2011Foz do Iguaçu, ParanáRestructured the prison monitoring system, identifying 47 inmates eligible for release and reducing overcrowding by 5.2%.
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