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Work Background
Boehringer IngelheimSr Principal Engineer/Sr. Project Manager
Oct. 2017 - Dec. 2024Duluth, Georgia, United StatesI serve as the project lead tasked with defining, scoping, managing, UAT, and implementing global, multi-channel related solutions. I work directly in conjunction with business leaders to define solutions to meet the developing business needs. I’m responsible for product and solution solicitation, initial and ongoing evaluations, architecture, installation and delivery, as well as providing tier-3 and 4 support for all infrastructure voice platforms systems.
Presence TechnologyNorth America Professional Services Director & Customer Manager
Aug. 2013 - Jun. 2020Atlanta, GAManage all aspects and resources of the North American professional services department for Presence Technology. Create and adapt global professional services methodologies to North American business practices. Work in conjunction with Sales to grow the company's US footprint.
Wingspan Portfolio AdvisorsTelecommunications Director
Jul. 2012 - Sep. 2013Carrollton, TXWingspan is a mortgage servicer and back office provider headquartered in Carrollton, TX. My duties included the creation of the Telecommunications department, processes and budget. I was responsible for all telephony vendor relations, creation of a 500 agent call center, and development of a telecommunications support staff including 2 telecom engineers, 1 telecom admin, and 1 project manager.
Our telephony support consisted of our corporate office and 3 inbound/outbound service centers’ with telephony infrastructure including Avaya PBX (Dual HP DL360 Media Servers, G450 Media Gateways running CM 6.1) with LSP’s and ESS, Modular Messaging Voicemail, Presence Call Center, Call Accounting, Witness Call Recording, and CTI (AES). I developed and supported the Telecom Network Architecture, Vendor Relations, Project Management, and Traffic analysis/reporting. Defined and documented project requirements, managed project scope, resources and budget and work as technology liaison with the business to determine and define business needs and telephony solutions.
SWBCSr. Communications Engineer
Jun. 2011 - Jan. 2012San Antonio, Texas AreaSupport of corporate office, 2 inbound/outbound service centers, and multiple (37) remote office telephony infrastructure including Avaya PBX (S8xxx Media Servers, G650 & G350 Media Gateways running CM 5.2.1) with LSP’s and ESS, Audiocode IP Gateways, AUDIX and Modular Messaging Voicemail, Avaya Proactive Contact 5, Call Accounting, Voice Portal, Witness Call Recording, Contact Center Express (CCE), CTI (AES), SES/SIP trunking and phones, and CMS r15. Continued development and support of the Telecom Network Architecture, Vendor Relations, Project Management, and Traffic analysis/reporting. Terminating facilities (PRI, DSL, MPLS, MetroLAN). Define and document project requirements, manage project scope, resources and budget. Work as technology liaison with business to determine and define business needs and telephony solutions.
A. L. Greer FoundationExecutive Director
Dec. 2009The A. L. Greer Foundation is rooted in the fundamental belief that everyone is entitled to and deserves opportunity; an opportunity to improve and contribute to life, society and self. ALGF exists to make available that opportunity with the utmost integrity, dedication and consistency by educating, mentoring and listening. Our purpose encompasses the ideas of: * Leadership * Adult Basic Skills * Financial Education * Young Adult Social Skills * Employment Assistance and training * Family Stability * Health
Monitronics InternationalTelecommunications Manager
May. 2008 - Jun. 2010Responsible for the 100% uptime of our telecommunications network including alarm monitoring receivers and central station operations.
MonitronicsTelecommunications Manager
Jan. 2008 - Jun. 2010Management of the telephony infrastructures day to day operation and availability and the development and implementation of their rolling 3 year roadmap.
GMAC ResCapSr. Systems Engineer
Jan. 2008 - Apr. 2008Engineer and support of Telephony infrastructure and applications.
Greer Media Group, LLCPresident/Owner
Jul. 2003Greer Media Group is the parent company to multiple outlets for novice artists, currently only representing the industry of publishing, but soon branching out into film and visual arts while offering services back to those same industries. We are responsible for assisting artists transition their dreams into reality.
Aspiring Arts PublishingPresident/Owner
Apr. 2002Aspiring Arts is the home to aspiring artist. Our focus is on tomorrow's legends by working with new writers, transforming them into published authors.
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