SWBCSr. Communications Engineer
Jun. 2011 - Jan. 2012San Antonio, Texas AreaSupport of corporate office, 2 inbound/outbound service centers, and multiple (37) remote office telephony infrastructure including Avaya PBX (S8xxx Media Servers, G650 & G350 Media Gateways running CM 5.2.1) with LSP’s and ESS, Audiocode IP Gateways, AUDIX and Modular Messaging Voicemail, Avaya Proactive Contact 5, Call Accounting, Voice Portal, Witness Call Recording, Contact Center Express (CCE), CTI (AES), SES/SIP trunking and phones, and CMS r15. Continued development and support of the Telecom Network Architecture, Vendor Relations, Project Management, and Traffic analysis/reporting. Terminating facilities (PRI, DSL, MPLS, MetroLAN). Define and document project requirements, manage project scope, resources and budget. Work as technology liaison with business to determine and define business needs and telephony solutions.