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Work Background
SAUDI AIRLINESFlight Attendant
Oct. 2023Jeddah, Makkah, Saudi Arabia
flyadealSenior Flight Attendant
Sep. 2018 - Feb. 2023Saudi Arabia- Verified aircraft and passenger compliance with policies, regulations and safety guidance. - Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Relayed updates and information to passengers after confirming key details with pilot.
- Managed and coached junior cabin crew members during flights.
- Managed over 500 passengers per day.
PT Wings Abadi AirlinesCabin Crew
Aug. 2015 - Jul. 2018Jakarta- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Managed over 500 passengers per day.
Garuda IndonesiaTicketing Officer
Nov. 2014 - Jul. 2015Pekanbaru, Riau, Indonesia- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests. - Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. - Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Checked in and managed average of over 50 calls per day.
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