Garuda IndonesiaTicketing Officer
Nov. 2014 - Jul. 2015Pekanbaru, Riau, Indonesia- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests. - Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. - Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Checked in and managed average of over 50 calls per day.