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Work Background
Roma Moulding Inc.Content Manager
Dec. 2020 - Mar. 2023
Self-employedDigital Media Specialist
Mar. 2018Writing, Editing, Branding, Website Design, Graphic Design
The Travel Agent, IncDirector of Communications
Mar. 2014 - Mar. 2018- Oversaw total overhaul of website - Organized, wrote, formatted, managed, and implemented all content on website - Created and shared social media content - Acted as in-house IT support and liaison to cloud, phone, and network providers - Managed all computers, phones, and printers in the office including physical repairs and upgrades - Handled social media accounts - Oversaw upgrade to all computer systems and equipment - Redesigned logos and updated branding - Built sales tools for both leisure and corporate divisions - Wrote and designed advertisements - Designed all business cards and other collateral for both in-house and independent agents. - Designed logos for independent agents - Managed intra-office communications including staff web-meetings and trainings - Increased website traffic and social media engagement over 3000% - Built custom rules and branding into Concur sites for corporate clients - Handled implementation and training for new corporate clients - Managed monthly and ad hoc reporting needs for in-house management & corporate clients
Sherwin-WilliamsCustomer Service Specialist
Jul. 2011 - Jan. 2014Indianapolis, Indiana- Color and product consultations - Developed and utilized extensive product and industry knowledge - Facilitated customer satisfaction - New employee training - Inventory management - Order management
Designed Effects Custom Artwork & MuralsAssistant and Artist
Aug. 2009 - Jul. 2011Indianapolis, Indiana- Painting & Faux Finishing - Managed crews - Worksite prep & organization - Client communication
Resource Residential Treatment FacilityYouth Care Specialist
Sep. 2007 - Sep. 2009Indianapolis, Indiana- Care of children and teens age 11-17 in a locked, residential treatment facility for juvenile offenders - Maintained schedule - Enforced facility rules - Prepared and supervised activities - Developed positive relationships with residents to help them work toward and attain treatment goals.
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