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Work Background
City of Norfolk, VAExecutive Assistant
Feb. 2024United States
City of Norfolk, VAOffice Manager
Mar. 2022 - Feb. 2024Norfolk, Virginia, United States
Coastal Edge TeamStore Manager
Jun. 2021 - Apr. 2022Virginia Beach, VA
Altar'd StateGuest Lead
Oct. 2019 - Apr. 2022
Ricoh USA, Inc.Site Supervisor
Jul. 2017 - Jan. 2018Chesapeake, VAProvided operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, scanning equipment, operate low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provided copier maintenance and first call response for customer site equipment. Perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, call center representative.
Altar'd StateGuest Lead
Feb. 2017 - Jan. 2018Lynnhaven Mall• Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards
• Serve as Manager on Duty when managers are not present
• Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
• Ensures attainment of sales and inventory shortage goals
• Implements merchandise presentation, restocking and recovery to maximize productivity
• Maintains clean store environment
• Shares information and communicates clearly to all levels • Holds self and employees accountable for achievement of financial results and statistical standards • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines • Empowers and involves employees in decision-making processes • Leads by managing through change and adversity
Vineyard Community Church - Virginia BeachOffice Manager
Jan. 2017 - Sep. 2019• Oversee general office operation.
• Purchase office supplies, equipment and maintain proper stock levels.
• Oversee facility cleanliness and upkeep.
• Produce weekly financial reports to overseeing pastors.
• Maintain and train staff on database programs, PCO and CCB.
• Purchase all marketing and stationary material.
• Manage contract and price negotiations with office vendors, service providers and office lease.
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, and that clerical functions are properly assigned and monitored.
YMCA of South Hampton RoadsMembership Director
Jul. 2008 - Jan. 2013Indian River Family YMCAPrepare the annual income and expense budgets of $1.3 million for the Membership Department
Monitor the budget to make sure we have a successful month.
Hire, and manage, membership service staff.
Train membership service staff in sales and customer service
Implemented monthly Member’s Appreciation Day
Lead 2010 and 2011 We Build People Community Campaign Raised $30K from 2010 and 2011 for We Build People Community Campaign Developed nine Membership Campaign Business Plans Managed annual Open Doors updates
Manage all Membership Open Doors approvals
Organize Active Older Adults Day event annually
Assisted with organizing Healthy Kid’s Day and America On the Move Day with the Health and Wellness and Child Care Director annually
Manage Social Media Marketing Hire and manage Housekeeping Coordinator and staff
Prepare expense budget for the Housekeeping Department
Provided leadership with the Sentara Explorer Health transition Develop relationships with the Hilltop East Shopping Center Merchants: Plow and Hearth, Taylor’s Do-It Center, GNC, Stein Mart, Fresh Market, Pig Tails and Crew Cuts, Peace Love and Balance
Develop relationship with Chanticleer Apartment, Eastern Chapel Apartments, Birdneck Apartments for non campaign month marketing
Crossroad Vineyard ChurchCo-Founding Pastor
Mar. 2008 - Mar. 2017Virginia Beach, VAOrganize outreach events that include marketing and recruitment Prepare and deliver weekly sermons
Oversee 20+ Sunday morning volunteer
Manage annual marketing plan for the church
Prepare and manage income and expense budget of 80K Oversee church board
Train and recruit volunteers
Hilltop Family YMCAMembership Admin Assistant
Jan. 2008 - Jun. 2008Direct responsibility for all aspects of branch administrative/financial processes and procedures, including payroll, accounts receivable, accounts payable.
Proficient in all Association software, including Member ST, accounting, payroll, fundraising, MS Office.
Ensures Association policies, procedures, and guidelines are adhered to.
Trains, supervises and coaches support staff in the administration department.
Prepares financial/administrative reports due to the Metro office and prepares/distributes reports and information as appropriate within the branch.
Provides administrative support to ensure a successful We Build People annual support campaign. Active leadership in staff giving and membership/community/ branch board campaigns.
Serves as the branch human resource contact by preparing new staff packets and new staff orientation.
Serves as staff assistant to board designated committees providing meeting notices, packets and minutes.
Provides support/leadership to branch, district and association events as offered, such as Healthy Kids Day, Active Older Adults Day, branch family events, etc.
Promote and communicate the character values of caring, honesty, respect, responsibility and faith in all areas of responsibility.
Hilltop Family YMCAAssociate
Nov. 2006 - Jan. 2008Awarded 100 Above and Beyond Points for exemplary performance in customer service and support to the Hilltop YMCA staff and members Supported Business Director by merging all duplicate members in Member ST
Exhibited excellent administrative skills to Membership Director to audit all new membership forms, cancellation forms, and change forms
Provided additional support in two Membership Campaigns
Demonstrated leadership and support to the Membership Director with filing, copying, and scheduling front desk month work schedule Trained new hire Membership Service Associates Beth Kretz - Business Director - 757.705.1643
Emily Rice - Executive Assistant - 757.373.7829
Richard Hunter - CEO NOVO Solutions - 757.613.9963
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