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Work Background
Lowe's Companies, Inc.Technology Operations Analyst (Corporate)
Oct. 2017Pleasant View, Tennessee• Telecommunications (VOIP), Information Systems, CCTV Camera System, Two-way radio administration
• Led Level 2/3 support for fulfillment centers (FC), XDT, and FDC, resolving complex network and hardware issues for 500+ users, reducing downtime by 15%. • Spearheaded network infrastructure upgrades, including site conversion from POTS telecommunications system to VOIP systems, completing projects 10% ahead of schedule. • Vendor relations – Scheduling, monitoring, and assistance
• Setup, installation, deployment, maintenance, and troubleshooting for all IT and communications hardware, including initial setup of brand new 1.1 million square foot fulfillment center.
• Provided field and remote support for diverse hardware (Dell, Lenovo, Zebra, Lexmark), enhancing operational reliability across multiple sites.
• Remote and Field Service support for 3 additional company sites
The Results CompaniesSystem Administrator
Feb. 2015 - Jul. 2017Nashville, Tennessee
BrocadeDeskside Support Specialist II
Dec. 2012 - Sep. 2013Greater Minneapolis-St. Paul Area
In Back of a Black Car/Sentric Music UKSongwriter/Lead singer/Guitar
Jan. 2012
EPAIT Support
Mar. 2011 - Oct. 2012IT Support for the Environmental Protection Agency.
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