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Work Background
DoorDashQuality Assurance Associate
Jan. 2024Tempe, Arizona, United StatesMy leadership style emphasizes clear direction, fostering collaboration, and empowering team members to achieve shared goals effectively. I have successfully led teams through various projects, ensuring alignment with organizational objectives and maintaining high-performance standards. Including the rollout and training initiative for 20,000 support agents on a new grading mentality, achieving enhanced performance and consistency across operations. Executed a comprehensive rollout strategy, tailored training programs to diverse learner needs, and ensured alignment with internal quality standards and external partner expectations. I enjoy collaborating effectively with cross-functional teams and external stakeholders to maintain consistency in messaging and implementation.
DoorDashQuality Assurance Associate
Jan. 2024Results-driven Quality Leader with a proven track record of driving continuous improvement, operational excellence, and team development. Adept at implementing robust quality management systems, ensuring compliance with industry standards, and fostering a culture of accountability. Skilled in leading cross-functional teams, analyzing performance metrics, and developing strategies that enhance product quality, efficiency, and customer satisfaction. A hands-on leader who thrives in fast-paced environments, leveraging data-driven insights and innovative solutions to optimize processes and exceed business objectives.
DoorDashSubject Matter Expert - Quality Team
Sep. 2021
DoorDashQuality Assurance Auditor
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