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Work Background
Regener8 Group Executive Administrative Assistant
Jul. 2024Randburg, Gauteng, South AfricaProvided hands-on support to senior teams across operations, sourcing, customer care, and finance, helping to ensure the smooth day-to-day running of services related to mobile device trade-ins.
Played a central role in internal coordination, data reporting, and improving customer experience.
Acted as the first point of contact for internal teams on behalf of the Sourcing department, helping to resolve or escalate trade-in issues efficiently, particularly during busy periods such as Samsung campaigns.
Managed user accounts, onboarding new sourcing vendors, and ensuring alignment with company requirements.
Took minutes during team meetings and followed up on action items to ensure tasks were completed and tracked.
Handled daily data downloads and uploads using Power BI and Excel, supporting accurate reporting and helping the business make informed decisions.
Created and presented regular internal reports and customer updates, as well as assisted the finance team with client queries and account reconciliations.
Compiled and updated training manuals and FAQ documents to help standardise processes and provide support for new staff.
Took part in testing AI mobile grading software, providing feedback to internal teams and developers to improve accuracy.
Processed purchase orders, added new inventory items, and set up vendors using the Luna inventory and order management system.
Played a key role in maintaining service levels during high-volume campaign periods by helping to speed up internal response times and improve customer satisfaction.
Helped streamline data reporting by improving Excel templates and contributing to Power BI dashboards, cutting down preparation time by around 30%.
Created easy-to-use internal support materials that helped reduce repeat queries and improved onboarding for new team members.
Supported the successful onboarding of several new vendors, ensuring smoother early operations and quicker time-to-trade.
Regener8 Group Team Leader : Short Term Claims Fulfilment
Jul. 2023 - Jun. 2024Randburg, Gauteng, South AfricaActed as the key point of contact between short-term insurers, technical service providers, and clients, ensuring timely device collection, repairs, and replacements in line with SLAs.
Maintained and regularly updated data on the insurance platform, ensuring accurate tracking of claims and client records.
Managed logistics, prepared quotes, and processed invoices, ensuring timely payments and SLA adherence.
Conducted debtor reconciliations and liaised with finance to maintain account accuracy.
Worked closely with internal teams—receiving, technical, finance, and dispatch—to resolve queries and ensure a smooth fulfilment process.
Introduced and implemented automation of workflow processes using Monday.com, improving efficiency and reducing manual follow-ups.
Oversaw the online sales of refurbished devices via a Shopify store, including inventory management, pricing updates, listings, and order fulfilment.
Took over a department operating at a financial loss with no defined processes or systems in place.
Successfully introduced structure, reporting, and accountability, transforming it into a more efficient and sustainable operation.
Spearheaded the rollout of a workflow automation system using Monday.com, significantly reducing turnaround times and manual tasks.
Improved service delivery across insurance claims processing, contributing to stronger client retention and enhanced team productivity.
Played a direct role in increasing departmental profitability through better process management and operational controls.
Managed staff on Insurance team lead = 1.
Regener8 Group Remote administrative assistant
Feb. 2023 - Jun. 2023Randburg, Gauteng, South AfricaProvided remote administrative and customer service support during national mobile device campaigns for Telkom, MTN, Cell C and Vodacom, ensuring smooth coordination and operational follow-through.
Delivered day-to-day administrative assistance during fast-paced mobile campaigns, helping ensure smooth and efficient campaign delivery.
Handled client queries via telephone and shared email inboxes, offering professional and timely responses to maintain service excellence.
Used Monday.com to track queries and tasks, ensuring follow-ups were prioritised and completed accurately.
Managed courier bookings and tracking via The Courier Guy, ensuring seamless logistics for collections and deliveries, and improving customer satisfaction.
Helped significantly improve customer satisfaction levels by streamlining response times and follow-up processes.
Built trust with both internal teams and external clients by consistently maintaining clear records and communications.
Contributed to a more responsive and organised service environment, reducing repeat queries and improving campaign outcomes.
Managed staff of 10.
DFactoVirtual Assistant
Aug. 2021 - Jan. 2023Pretoria, Gauteng, South AfricaManaged calendars, scheduled meetings, and coordinated appointments to keep operations running smoothly.
Drafted and responded to emails, organised inboxes, and followed up on outstanding tasks, ensuring effective communication and task completion.
Delivered friendly and professional customer service via telephone and email, resolving queries promptly and building client trust.
Used Microsoft Office 365, Monday.com, and bespoke insurance systems to manage tasks, track workflows, and support internal coordination.
Prepared and issued quotations and invoices, followed up on payments, and maintained accurate financial records.
Coordinated with service providers and internal teams to monitor task progress and ensure timely delivery or installation of products and services.
Supported clients in improving their organisational efficiency by implementing structured workflows and better task management practices.
Built a reputation for reliability and attention to detail, contributing to repeat business and long-term client relationships.
Helped reduce missed deadlines and improved customer satisfaction through proactive communication and coordination.
Financial Intermediaries Association of Southern Africa (FIA)Executive-level support and Event Coordination
Aug. 2018 - Mar. 2020CenturionProvided executive-level support across six regional branches simultaneously, managing a high volume of competing priorities while ensuring consistent delivery and communication across all regions.
Coordinated and delivered a full calendar of national and regional events, including CPD-accredited sessions, from scheduling and planning through to execution and post-event reconciliation.
Oversaw all elements of event lifecycle management, including budgeting, cost control, and vendor liaison.
Handled venue sourcing, catering, décor, and logistics to ensure smooth and professional events.
Managed bulk communications, email campaigns, guest responses, and special requests—often under tight deadlines and shifting priorities.
Handled all administrative and financial follow-ups, including minute-taking, invoice checking, and approvals.
Supported regional committees, regularly adapting plans in response to stakeholder feedback.
Collaborated with individuals from a wide range of professional and cultural backgrounds, building strong working relationships and tailoring communication styles to suit various audiences.
Successfully managed multiple concurrent workloads across geographically dispersed branches without compromising on quality or deadlines.
Enhanced national event consistency by introducing standardised planning and feedback processes, streamlining communication between branches.
Improved stakeholder engagement by providing a professional, approachable point of contact, and fostering positive relationships with people from all walks of life, including senior executives, committee members, service providers, and industry professionals.
Delivered over 50 events per year with consistent positive feedback on coordination, communication, and professionalism.
InTouch247Office Manager, Head Of Finance And Administration
Jul. 2015 - Jul. 2017PretoriaExperienced in supervising staff, delegating tasks, and resolving workplace conflicts to maintain team efficiency and cohesion.
Proactive in anticipating and addressing issues before they escalate, ensuring uninterrupted operations.
Skilled in clear, professional communication across departments, with external partners and vendors, and in resolving client queries promptly and effectively.
Managed electronic filing systems, maintained documentation required for audits, and oversaw financial operations.
Financial overseeing includes managing debtors and creditors, approving purchase orders, overseeing cash flow, processing payments, and maintaining budget control.
Supervised 20 staff, delegated tasks, and resolved workplace conflicts to maintain team efficiency.
Scientific CommunicationsPersonal Assistant, Head Of Finance And Administration
Apr. 2009 - Jun. 2015PretoriaExperienced in seamlessly managing dual responsibilities as Office Manager and Personal Assistant, ensuring the efficient operation of daily business activities while providing high-level executive support.
Coordinated schedules, managed diaries, handled confidential correspondence and booking travel.
Oversee office administration functions such as staff supervision, procurement, facilities management, and budget tracking.
Skilled in implementing and maintaining filing systems, supporting HR tasks, and liaising with vendors and service providers.
Adept at anticipating needs, resolving issues proactively, and ensuring smooth communication across departments and with external stakeholders.
Managed 20 staff.
YSL (Pty) LtdOperations Manager
Jan. 1999 - Mar. 2009Centurion, PretoriaManaged the daily operations of IT services and infrastructure to ensure performance, security, and reliability.
Worked closely with CEO and CTO to support strategic direction and oversaw cross-functional teams.
Coordinated schedules, managed diaries, and handled confidential correspondence and service delivery.
This role was part of a startup ISP that launched in 1999, providing internet and VoIP services to a residential estate.
Early hands-on experience laid a strong foundation in operational thinking and execution that continues to support executive-level functions today.
Supervised 30 staff.
Various Corporate CompaniesIT Manager
Jan. 1983 - Dec. 1998Launched my career working for leading corporate organisations, including Standard Bank, Distell, Shell Chemicals, and Tongaat Hulett, where I gained a solid understanding of corporate environments and business operations.
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