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Network Power<100 people
Roles
💸66%
Marketing
🗿66%
HR
💰33%
Investor & VC
Geos
🇺🇸33%
United States
Work Background
Naval Air Systems Command (NAVAIR)Knowledge Manager at SMX
Sep. 2023Patuxent River, Maryland, United StatesManagement and Technical Analyses: Perform management and technical analyses to ensure efficient operation of the SharePoint Online environment.
Oversee permissions management, document library creation, and list organization.
Data Collection and Interpretation: Collect, complete, organize, and interpret data related to various projects. Utilize AI tools to analyze and present data, facilitating better decision-making processes.
Project Tracking and Status Monitoring: Track program and project status, ensuring schedules are maintained and milestones are met. Provide regular updates and reports on project progression.
Documentation and Change Control: Apply government-instituted processes for documentation, change control management, and data management. Ensure all changes are properly documented and comply with established procedures. Knowledge Management: Support the development and implementation of
knowledge management practices to enhance organizational learning and information sharing
Customer IT Support: Provide comprehensive IT support including data transfer, equipment
maintenance and management of permissions groups. Optimize IT systems and processes to improve
efficiency and user experience.
Graphic Design: Craft briefing templates and design quarterly newsletters using Microsoft Publisher,
Adobe Creative Suite, and AI tools, ensuring clear and effective communication of information.
Records Management: Manage the lifecycle of records, including data transfer, disposal, and storage, in
compliance with organizational policies and procedures.
Equipment Management: Oversee the management and refresh of IT equipment, ensuring proper
inventory tracking and timely updates
Cybersecurity and Infrastructure Security AgencySenior Business Analyst
May. 2023 - Aug. 2023Management and Technical Analyses: Analyzed five SharePoint Online environments, developing a migra-
tion plan and site creation strategy. Produced gap analysis reports and solution recommendations.
Data Interpretation and Visualization: Utilized AI, Power Apps and Power BI to translate and present da-
ta. Created SharePoint Online Microsoft 365 demonstration sites as visualization tools and training aids.
Project Tracking: Maintained project progression and ticket creation using JIRA/Confluence, ensuring
timely project status updates and adherence to schedules.
Air National GuardSenior Consultant
Jun. 2020 - Jan. 2023Customer support for enterprise information system supporting 1200 local users
Offered expertise in optimizing and troubleshooting various IT systems and applications, providing valuable recommendations and upgrades
Evaluated existing online collaboration platforms to pinpoint issues, irrelevant content, and inaccuracies, employed visual aids to assess more streamlined approaches for conducting business operations
Records management and tool maintenance, completed monthly archive of 75-150 onboarding documents routed through online workflow
United States Air ForceSenior Knowledge Manager, Technical Writer
Dec. 2016 - Jun. 2020Joint Base Andrews FOIA Manager; researched multiple FOIA requests, reviewed records for redaction, and prepared release recommendation correspondence based on FOIA and Privacy Act exemptions
Records Manager; reorganized program to comply with higher headquarters requirements - consolidated paper records releasing vital workspace to the communications flight
Resource Advisor; Completed market research for technical solutions, statements of work (SOW) and Performance Work Statements (PWS) to develop completed requirements packages, submitted and monitored requirements packages using Virtual Contracting Enterprise (VCE) Paperless Contract File system
Continuous Process Improvement - created online archive of 22 self help standard operating user guides, reduced helpdesk calls and visits by 30%, noted best practice for ANG helpdesks
Created and edited multiple forms and documents utilizing Adobe Acrobat and Microsoft Office
Air National GuardKnowledge Operations Manager
Dec. 2015 - Dec. 2016Joint Base Andrews, MDRecall Officer; authored SOP utilizing Microsoft Word that achieved 100% accountability of 300 personnel within 2hr period
Administered directorate level support staff programs including Privacy Act and Publications Management
Contributed as computer liaison, assisting with organizational accounts and troubleshooting desktop issues while managing service requests. Developed an efficient mobility contingency plan, serving as a focal point for unit deployments. Managed Privacy Act program by correcting illegal storage practices, mitigating breaches
Air National GuardKnowledge Operations Manager
Jul. 2010 - Dec. 2015Joint Base Andrews, MDManaged $80k of IT equipment throughout lifecycle while maintaining 100% accountability.
Led deployment program, ensuring unit compliance for readiness, preparation, and accountability for 89 users and 150+ devices.
Ensured compliance for movement of 137 personnel and cargo in support of operations. Led redesign of building layout by relocating 14 workstations to foster efficient workflow. Managed group programs, records management, publications, SharePoint administration, FOIA and PA, unit deployment, and served as Computer Systems Liaison Officer.
Directed CSS programs and HR management, ensuring compliance with and assisted in the execution of records management, publications, and SharePoint administration. Monitored Sharepoint Network Migration from 2010 environment to 2013
Air National GuardInformation Technology Support Specialist
Aug. 2007 - Jul. 2010Joint Base Andrews, MDOversaw the wing’s ITE program, which involved receiving, documenting, distributing and properly disposing of hardware assets according to their lifecycle needs. Ensured accurate tracking of assets totaling over $5 million in value.
Streamlined the Automated Data Processing Equipment turn-in process by reprogramming workflow that eliminated unnecessary steps, enhanced efficiency for equipment custodians; authored forms utilizing Microsoft Word, Adobe and Excel
Installed Standard Desktop Configuration on newly acquired devices, utilized Active Directory to create computer names/accounts, and join systems to the domain
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