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Work Background
KeshetDevelopment Operations Manager
Sep. 2024
HIAS Foundation Support Operations Specialist
Apr. 2023 - Sep. 2024New York, United States• Acts as liaison between HIAS Inc. and HIAS Foundation to understand cross-functional duties and shared patrons.
• Responsible for importing, analysis and reporting of all Foundation Data. • Ensures timely and accurate gift acknowledgment. • Owns project schedule and meets deadlines in a timely manner by proactively identifying and mitigating roadblocks.
• Developed internal PM process via ASANA
• Responsible for ASANA trainings and keeping staff up to date with best practices.
HIASDevelopment Operations Associate
Jan. 2021 - Apr. 2023New York, United States• Spearheaded the implementation of new donation import procedures with current mail house. • Established a relationship and corresponds with the mail house weekly.
• Manages the lifecycle of constituents in the CRM from prospect to donor.
• Handles individual donors check, credit card and cash gift processing and reconciliation.
• Cleans and segregates data for five major mail and email campaigns throughout the year. • Executes and analyzes daily import of incoming donations.
• Addresses user request tickets via Freshdesk in a timely fashion.
• Collaborates with the Development Ops team to maintain data efficacy.
Gina Gibney Dance IncDevelopment & Database Manager
Mar. 2020 - Oct. 2020New York, United States• Administered Salesforce Classic – PatronManager. • Had full ownership of data maintenance and engineered workflows, protocol, campaigns and regular database updates.
• Handled all gift processing and reconciliation.
• Oversaw the moves management process for all individual and major donors.
• Proactively updated tasks, information, and research in PatronManager. • Collaborated with the CEO and Director of Development to engage Major Donors and Board Members.
• Tracked and anlyzed Development fundrasing email campaigns in PatronManger.
Dramatists Guild FoundationDevelopment Associate
Jan. 2018 - Mar. 2020Greater New York City Area• Administered the CRM, DonorPerfect.
• Engineered architecture, workflows, protocols based on best practices. • Oversaw all gift processing and gift acknowledgment. • Built and generated all data analysis reports.
• Supported DGF’s friends program “The Write Stuff” and communicated regularly with donors. • Had authority over the deliverables that were mailed when donors made donations at certain levels.
• Thoroughly researched potential prospects, identifying more than $100,000 in potential donations.
• Strategized with Leadership on the moves management process.
The Joyce Theater Foundation, Inc.Box Office Representative
Mar. 2017 - Jan. 2018Greater New York City Area• Processed single and group ticket orders for patrons in the CRM (Tessiturea).
• Handled incoming calls regarding show information, policies and prices. • Actively promoted The Joyce season ticket offers.
• Assembled a weekly report regarding all sales in Tessiturea.
Bumble and bumbleReservations Coordinator
Aug. 2016 - Mar. 2017Greater New York City Area-Booked reservations for cut and color appointments for two salons. -Provided exceptional customer service for new and returning clients.
-Acted as the first point of contact for the salon.
Bumble and bumbleFront Desk Coordinator
Jul. 2015 - Aug. 2016Greater New York City Area-Provided exceptional customer service for clients.
-Checked clients in for their services.
-Took payment for all services. -Provided retail expertise for all Bumble and bumble products.
Signature Theatre CompanyProduction Management Intern
May. 2014 - Aug. 2014New York, New York
Walt Disney ImagineeringProps Intern
Aug. 2013 - Jan. 2014Orlando, Florida Area
Rollins CollegeResident Assistant
Aug. 2012 - May. 2015Rollins College-Served as supervisor of a residential hall wing
-Facilitated an environment for students to succeed in academic and social life
-Promoted safe community within an open and comfortable living environment
Annie Russell TheatreLead Carpenter
Aug. 2012 - May. 2014Winter Park, FL
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