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Work Background
Development Operations Manager
KeshetDevelopment Operations Manager
Sep. 2024
 Foundation Support Operations Specialist
HIAS Foundation Support Operations Specialist
Apr. 2023 - Sep. 2024New York, United States• Acts as liaison between HIAS Inc. and HIAS Foundation to understand cross-functional duties and shared patrons. • Responsible for importing, analysis and reporting of all Foundation Data. • Ensures timely and accurate gift acknowledgment. • Owns project schedule and meets deadlines in a timely manner by proactively identifying and mitigating roadblocks. • Developed internal PM process via ASANA • Responsible for ASANA trainings and keeping staff up to date with best practices.
Development Operations Associate
HIASDevelopment Operations Associate
Jan. 2021 - Apr. 2023New York, United States• Spearheaded the implementation of new donation import procedures with current mail house. • Established a relationship and corresponds with the mail house weekly. • Manages the lifecycle of constituents in the CRM from prospect to donor. • Handles individual donors check, credit card and cash gift processing and reconciliation. • Cleans and segregates data for five major mail and email campaigns throughout the year. • Executes and analyzes daily import of incoming donations. • Addresses user request tickets via Freshdesk in a timely fashion. • Collaborates with the Development Ops team to maintain data efficacy.
Development & Database Manager
Gina Gibney Dance IncDevelopment & Database Manager
Feb. 2020 - Oct. 2020New York, United States• Administered Salesforce Classic – PatronManager. • Had full ownership of data maintenance and engineered workflows, protocol, campaigns and regular database updates. • Handled all gift processing and reconciliation. • Oversaw the moves management process for all individual and major donors. • Proactively updated tasks, information, and research in PatronManager. • Collaborated with the CEO and Director of Development to engage Major Donors and Board Members. • Tracked and anlyzed Development fundrasing email campaigns in PatronManger.
Development Associate
Dramatists Guild FoundationDevelopment Associate
Jan. 2018 - Feb. 2020Greater New York City Area• Administered the CRM, DonorPerfect. • Engineered architecture, workflows, protocols based on best practices. • Oversaw all gift processing and gift acknowledgment. • Built and generated all data analysis reports. • Supported DGF’s friends program “The Write Stuff” and communicated regularly with donors. • Had authority over the deliverables that were mailed when donors made donations at certain levels. • Thoroughly researched potential prospects, identifying more than $100,000 in potential donations. • Strategized with Leadership on the moves management process.
Box Office Representative
The Joyce Theater Foundation, Inc.Box Office Representative
Feb. 2017 - Jan. 2018Greater New York City Area• Processed single and group ticket orders for patrons in the CRM (Tessiturea). • Handled incoming calls regarding show information, policies and prices. • Actively promoted The Joyce season ticket offers. • Assembled a weekly report regarding all sales in Tessiturea.
Reservations Coordinator
Bumble and bumbleReservations Coordinator
Aug. 2016 - Feb. 2017Greater New York City Area-Booked reservations for cut and color appointments for two salons. -Provided exceptional customer service for new and returning clients. -Acted as the first point of contact for the salon.
Front Desk Coordinator
Bumble and bumbleFront Desk Coordinator
Jul. 2015 - Aug. 2016Greater New York City Area-Provided exceptional customer service for clients. -Checked clients in for their services. -Took payment for all services. -Provided retail expertise for all Bumble and bumble products.
Production Management Intern
Signature Theatre CompanyProduction Management Intern
May. 2014 - Aug. 2014New York, New York
Props Intern
Walt Disney ImagineeringProps Intern
Aug. 2013 - Jan. 2014Orlando, Florida Area
Resident Assistant
Rollins CollegeResident Assistant
Aug. 2012 - May. 2015Rollins College-Served as supervisor of a residential hall wing -Facilitated an environment for students to succeed in academic and social life -Promoted safe community within an open and comfortable living environment
Lead Carpenter
Annie Russell TheatreLead Carpenter
Aug. 2012 - May. 2014Winter Park, FL

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