RXR RealtyDirector of Experience Strategy + Innovation | RXR Lab
Feb. 2020 - Oct. 2021New York, New York, United StatesAs director of Experience Strategy and innovation at RXR Lab, I led the development of new customer engagement programs for a vast commercial real estate portfolio in the New York Tri-State area. By implementing these programs, tenant engagement throughout the portfolio increased by upward of 15%, broadening RXR's customer base to 50,000 actively engaged individuals.