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Work Background
BioReference LaboratoriesSenior Implementation Specialist
Jul. 2009 - Mar. 2025
BioReferenceSenior Implementation Analyst
Jul. 2009 - Mar. 2025• Connects bi-directional and unidirectional interfaces including straight file transfers between clients and the lab • At least 2 years of experience managing complex projects in healthcare/health-tech • Proficient with the HL7 3.x file format and a thorough understanding of how interface projects work for orders and results • Highly skilled with a number of EMR vendors including but not exclusive for Athena, Optum, Labsoft, Mdland and Practice Fusion • Project management/implementation experience • Extensive experience working with or for hospitals/healthcare IT • Monitored servers for key services which involve the 2000 plus account connections restarting them or rebooting the server • Setup and tests server connections for the department utilizing Ellkay software as well as SFTP, TC/IP and VPNs • Investigate and correct the support trouble tickets concerning the HL7 connections • Worked with salesreps and clients to determine what type of interface is needed • Managed some of the home-grown project software for the department • Works with programmers managing the development of the new vendors • For new hospital accounts assist in the development projects for the company’s client portal • Trouble shoots the issues with Ellkay on servers • Configures Iguana setups for new channels on major accounts using IP and ports • Works with new EMR vendors in testing and developing the HL7 specs
Pitman CompanyComputer Support Specialist
Feb. 2005 - May. 2009• Responsible for 12 Windows 2003 and 2000 servers involving all aspects of administration and maintenance obtaining a 98% uptime • Level 2 support for 700 users nationwide and remote salesmen • Managed help desk with 4 direct reports • Corporate training of employees on all aspects of computer work, Microsoft applications, and internal programs • Learned new software or modules or changes to existing applications and then taught users as well as IT personnel • Testing of new software or changes/upgrades acting as a beta tester • Documented any bugs or misconceptions and then communicated to programmers or vendors, followed through on fixes or changes • Wrote documentation for new applications and edited old docs, instructions for applications, procedures, and a weekly application tip • Migrated 250 local and remote users to new Exchange server within a 3-month time frame • Implemented a FTP server using Ipswitch WS_FTP server software allowing large file transfer • Configured and maintained company’s Barracuda hardware blocking over 10,000 emails/hour of virus, spoofing, phishing and spyware • Switched web conferencing/remote control software resulting in cost savings of $2000/Month • Maintained and administrated 2 ERP applications (Correlation, Evron) utilized by outside and inside sales personnel • Utilized VMware to create virtual servers saving thousands of dollars in purchasing individual servers also taking advantage of the on-the-fly memory and storage changes with VMware • Implemented and administrated an eBill system which saved the hard copy mailings of invoices and speeded the payment of these invoices • Increased response time and resolution to support calls by management of help desk personnel by implementation of help desk software • Testing of new company’s web site in development discovering bugs, following through with programmers on their correction, and re-testing before production • Implemented companywide weekly training progr
LonzaSenior Network Specialist
Apr. 1996 - May. 2003• Management and administration of heterogeneous networks and computer systems (Windows NT 4.0, 2000, 98, Novell 5.1, 4.11, Microsoft Exchange 2000 and 5.5, Cisco routers) involving 10 NT and 8 Novell servers supporting 1000 users in 8 locations nationwide using both ethernet and token ring • Managed and maintained 1 GSI and 1 Prologix Definity Lucent phone switches and 6 Siemens systems including all phone issues and hardware along with 2 voice mail systems • Designed, implemented, and migrated from CC:Mail to Microsoft Exchange 5.5 • U.S. representative as part of an international e-mail committee • Installed and maintained DNS, WINS and DHCP servers along with controlling IP addresses and schemes • Migrated and installed Novell 4.11 from 3.12 servers • Worked in Cisco and NT Server 4.0 based Ethernet network with Cat 5 UTP cabling • Remotely distributed desktop software using Zen works and Sms along with taking inventory of computers and software using Bindview • Knowledge of IPX, TCP/IP as well as technologies like Gigabit Ethernet, T1, and Frame Relay • Good working knowledge of classless and class-full subnet masking • Researched, ordered, built, installed and configured 5 Compaq Proliant servers for Windows NT 4.0, Exchange 5.5 Hub • Managed 3 helpdesk personnel on network issues • Responsible for the teleconferencing equipment and upgrading equipment to Picturetel at Fair Lawn • Designed new NT 4.0 workstation standard and assisted in implementation of these workstations as well as Windows 2000 workstations
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