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Work Background
SaiconOCM Project Manager
May. 2024 - Feb. 2025• Led OCM consultant supporting an SAP S4 Hana integration for Union Pacific Railroad, focusing on change impact assessments, adoption, communication, and training initiatives.
• Successfully built a sustainable OCM program structure with a focus on training development and implementation for business teams impacted by data migration and system changes.
CommScopeSenior Project Manager
Mar. 2020 - Sep. 2023Omaha, Nebraska, United StatesOrganizational Change Management (OCM) Lead, guiding a team of 3 to 6 PMs to deliver key IT infrastructure projects. Advocated for business workstreams and achieved business requirements. Operationalizing business transformations and process improvements by steering time-critical, large-scale transformation projects for enterprises across multiple geographies resulting in multi-million-dollar cost savings.
CommScope SolutionsCollaboration Initiatives Manager
Dec. 2017 - Feb. 2020Omaha, Nebraska, United StatesFast-tracked completion of critical multimillion-dollar global enterprise projects under aggressive scope, timeline, and outside environmental challenges. : Guided global effort (extension of Big Bang) to improve
cross-functional order-to-cash business processes and transactional, work-specific activities to minimize cost of IT maintenance and complexities. Streamlined effort across stages and regions/cities (North America, India, Taiwan, and Japan) by enhancing collaboration and communication between business teams and IT. Simplified processes to positively impact all workstreams associated with CommScope (e.g., Order Management, Supply Chain, and Finance).
CommScopePricing Program Manager
Jan. 2016 - Dec. 2017Omaha, Nebraska, United StatesManaged global customer pricing streamlined processes and decreased manual efforts and errors on customer orders by driving global standardization of pricing procedures.
CommScopePricing Supervisor
Jan. 2015 - Dec. 2016Omaha, Nebraska, United StatesManaged a team of 2 to 6 pricing specialists responsible for maintaining global customer pricing.
CommScopePricing Specilalist/International Customer Service
Jan. 2003 - Dec. 2015Omaha, Nebraska, United StatesSupported pricing for customers in the NAR and CALA regions. Trimmed 25% of all customer pricing discrepancies and met Sarbanes Oxley (SOX) requirements for NAR/CALA Enterprise business by introducing new audit process.
CommScopeCustomer Financial Services
Jan. 2002 - Dec. 2003Omaha, Nebraska, United StatesSupported customer service returns. Accelerated $30M in revenue collection by resolving AR backlog. Delivered 85% reduction in average age of claims within 6 months.
CommScopeCustomer Service Specialist
Jan. 2000 - Dec. 2002Omaha, Nebraska, United StatesCritical customer service support for the NAR and CALA Regions. Co-developed customer service procedures and process maps. Served on team that expedited 911 disaster relief efforts.
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