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Work Background
ATICO Fakhreldin GroupCenter Manager
Jun. 2023 - Jan. 2025Amman, JordanManage 14 front of house staff members, bookings and upkeep of five serviced apartments. and three meeting rooms. Analyze sales performance, identify growth opportunities, menu engineering and design, and implement seasonal changes. Bridge between outlet and head office, marketing, finance, quality assurance.
Organize and execute special events, small and large scale.
Developed and managed a summer pop-up restaurant within the center alongside Chef Sally Hurst. This included costing, purchasing, menu design, floor design, and staff training.
Shams al BaladPastry Consultant
Sep. 2022 - Jan. 2023Amman, JordanRecipe testing and development of brand-related desserts for grab-and-go and to-order items.
Set up the pastry section with the necessary equipment and tools.
Produced Arabic and English recipe cards with ingredients and methods.
Trained staff on proper technique and quality control.
Designed and implemented production schedules.
Produced dessert for 400pax event and fresh specialty bread for 80pax event.
Chestnut BakeryBaker
Feb. 2022 - Sep. 2022London, EnglandPart of a 3-person sourdough team (2 per shift)
Produced up to 150 loaves daily, mainly white and wholemeal, up to 14 varieties with
inclusions, serving 2 locations and wholesale customers.
Produced 90kg croissant dough daily.
Produced baguettes and pizza dough (flatbreads) for both locations.
Produced sourdough crackers and simit as required.
Shaped, scored, and baked loaves following overnight fermentation.
Jolene Bakery and RestaurantFront of House
Aug. 2021 - Feb. 2022London, EnglandServer. Maintained precise delivery of meals and ensured the tables were constantly up to
standard.
Served up to 80 covers for breakfast, 120 covers for lunch, and 120 covers for dinner.
Accurately set up sections for service and cleared for close.
Confirmed reservations and planned seating for optimal distribution across the floor.
Organized morning delivery between BOH and FOH.
Organized wine delivery and created an efficient shelving system categorized by menu.
Attended daily briefings with chefs, and learned detailed menu descriptions and ingredient
sourcing to best convey dishes to guests.
Completed introductory barista training.
Completed introductory wine training and worked at the bar during service.
Le Cordon Bleu LondonArtisan Baking Student - Boulangerie Diploma
Jul. 2021 - Feb. 2022London, EnglandTrained in boulangerie practices and using professional equipment.
Worked on straight mixing methods, lamination, high and low percentage butter dough,
different pre-fermentation methods, lower gluten quality cereals, high hydration dough,
shaping, and presentation.
Practiced interrupted baking processes, using natural levains, and gluten-free alternatives.
Covered food preparation theory, processes, products, and ingredients such as the
composition and properties of flour.
Learning to apply critical standards of health and safety regulation in the workplace to
qualify for Level 2 Award Food Hygiene in Catering (regulated by CIEH).
Shams al BaladContent Editor
Oct. 2020 - Mar. 2021Amman, JordanFounding member of the editorial board.
Wrote and edited original content centered around Middle Eastern food culture,
home cooking, and baking.
Evaluated and edited written pieces for publishing.
MMAG FoundationLibrary Manager
May. 2019 - Dec. 2020Amman, Jordan- Independently manage the library’s day-to-day operations.
- Provide research services and resources for members and resident artists.
- Successfully digitized and catalogued the library’s 900+ titles.
- Curated a revised visitor experience including the reorganization of content by genre and author.
- Executed and sat on the selection committee for the Foundation’s first Writers in Residence program, which included organizing 150 applications, representing the Foundation in meetings with the mentor and writers, and reviewing the writer's experiences.
- Managed the end-to-end delivery of community outreach events including reading groups, film screenings and talks.
- Led the conceptualization and execution of two writing workshops.
- Supported operations and consulted with curators and artists on how to best adapt the How to Reappear exhibition for the local community. - Developed and organized a custom cataloging system for over 200 artworks as part of the Amman Beirut exhibition.
Young & RubicamEnglish Copywriter and Copyeditor
Jan. 2019 - Apr. 2019Amman, Jordan- Created marketing content for financial institutions, telecommunications, and retail companies. This includes social media, radio ads, public statements and rationales, among others.
- Edited annual reports for spelling and grammar. - Translated advertisements from Arabic to English.
SEED - CoWater SogemaLocal Gender Specialist
Jul. 2018 - Oct. 2018Amman, Jordan- Conducted gender awareness workshops in Ajloun and Deir Ala for local youth participating in the Sustainable Energy and Environmental Development program.
- Developed gender policy and guidelines for trainers and for content creation.
- Analyzed gender relations within Jordanian utility companies and provided recommendations to Jordan Renewable Energy and Energy Efficiency Fund to improve hiring processes and promote an equitable work environment.
Memac OgilvyEnglish Copywriter and Copyeditor
Jun. 2017 - May. 2018Amman, Jordan- Created content for several hotels, an airline company, telecommunications, motor retail companies and development projects. - Supported business development efforts by participating in pitches for potential clients.
- Translated advertisements and social media content from Arabic to English.
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