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Network Power<100 people
Roles
✨50%
Business Owner
🧑🔬50%
Engineer
🧨50%
Consulting
Geos
🇺🇸50%
United States
🇮🇳25%
India
Work Background
Corsica TechnologiesService Desk Manager
Apr. 2024 - Feb. 2025Augusta, Georgia, United StatesManaging the service request support team, which handles the service request tickets and Tier 2 escalations. Handling ticket triage to ensure client issues are handled in a timely manner and escalating to Tier 3, when necessary. In addition, I act as a go to resource for specific clients to see to their needs and handle any questions or concerns they may have.
Nutritional Resources, IncIT Manager
Aug. 2014 - Apr. 2024Grovetown, GACurrently running the IT department at Nutritional Resources, Inc., administering the network, implementing any changes needed to improve the overall quality and security of the network. Duties include server maintenance, I.T. purchases and installation, IP camera installations and managing, administering the door access system, improving policies and ensuring core functions such as backups, updates, and other daily tasks are running optimally. Day-to-day break/fix issues are also handled in a timely manner to keep business running smoothly. Several upgrades and changes have been implemented since I came on board, including optimizing our order workflow, on-boarding a Warehouse Management System, upgrading the network equipment throughout both facilities, implementing a backup system for both critical workstations, servers, and our databases, bringing on-board an antivirus solution and better monitoring, among many other changes. Previously, I handled the private label design and printing in-house along with I.T. duties.
EDTS, LLCIT Support Engineer
Oct. 2008 - Jul. 2014Augusta, Georgia AreaInitially worked in the service coordinator position, managing the service ticket flow and scheduling on-site appointments. Duties also included placing orders, receiving orders, fielding phone calls, and assisting as needed with the administration side with various tasks such as editing documents and administering Prometric exams. During this time, I also handled the bench work and quick-fix service calls such as password resets. I then moved to the help desk, providing remote support for clients in a wide range of issues, while also maintaining the role of handling the bench work. I have also started assisting with on-site support, as well.
AlltelSales Consultant
Sep. 2007 - Sep. 2009Sales and support of mobile devices.
Computer ExchangeTechnician
Aug. 2004 - Sep. 2007Worked both up front in sales and merchandising as well as a technician handling bench work duties repairing computers.
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