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Work Background
DucoInternational Consultant - Expert
Feb. 2020San Francisco, California, United States• As an expert consultant for Duco, I provide clients with the most tedious parts of work that is high value, project based and in high demand; • Insight and in-depth knowledge of the Western Balkans, the EU, the UN and international affairs issues; Duco is an online international business platform that is reinventing how companies hire expert consultants to solve their biggest challenges. Duco offers advanced survey capabilities, executive training modules and hands-on exercises, mechanisms to quickly launch thought leader advocacy campaigns, and robust project management tools to manage high-profile consultations and engagements more efficiently and effectively.
EnquireInternational Consultant
Dec. 2019Washington, United States• As an independent consultant for Enquire I provide clients with insights and expert knowledge on matters related to the Western Balkans, the EU, UN, global affairs and geopolitical issues; • Providing services such as: creative writing, answering of questions on a particular subject matter, in-depth analytical reports and in-person meetings as per clients’ requests; GlobalWonks is a technology-enabled platform that uses proprietary matching analytics to connect private and public sector clients with experts around the world. GlobalWonks has been building a next-generation political risk and business consulting platform that would disrupt the industry.
Municipality of Rahovec, Department of Economic Development and TourismSenior Tourism Officer/Manager
Jun. 2012Rahovec, Kosovo• Awareness raising campaigns, training & coaching, holding workshops and seminars for the gender value chain, children’s rights and women’s importance in the field of agriculture/tourism within the community; • Managing, planning, executing, and implementing various projects in the tourism development field supported by USAID, the EU, GIZ, OSCE, UNDP, Petit Fute, etc; • Established the first Tourism Information Center (TIC) in Rahovec through and in cooperation with United States Agency for International Development (USAID) Kosovo Private Enterprise Program (USAID/KPEP); • Planning, organizing, and directing conferences, round tables, wine tasting events for ambassadors and other governmental and non-governmental delegations, including local and international tourists; planning, organizing and implementing the wine festival “HardhFest”, planning trips and taking part at local or international fairs, providing information for the local and international delegations in English, Albanian, Spanish, Serbian and Italian; • Providing knowledge and insights to business associates- mainly wine producers on International Law and International Arbitration based on the United Nations Commission on International Trade Law (UNCITRAL) and the European Convention on International Commercial Arbitration (ECICA); providing legal, financial and policy advisory to the Task Force members' business team on commercial, economic and international arbitration issues; • Seasonal staff recruitment for the organizing of the “HardhFest” wine festival and other events in collaboration with the personnel office staff; • Administrating, calculating, managing project funds, managing staff, communicating through phone and e-mails and corresponding with municipal associates, mainly wine producers and international organizations, evaluating and reporting to the Municipality of Rahovec on monthly basis.
Kosovo Guide (Guida al Kosovo)Editor/Translator - Short term- project based assignment
Jan. 2012 - Jun. 2012Pristina, Kosovo • Wrote, reviewed, edited, published and updated information for local and international tourists on the Kosovo Guide website in both English and Albanian; • Used Content Management System (CMS) to keep the website updated; • Worked with a group of people or independently in the field to collect new information, write new materials and publish them in different sections of the Kosovo Guide website.
Wine Tourism Association of Kosovo "Enologjia"Independent Consultant
Jan. 2011 - Mar. 2020Kosovo• Worked with Kosovo wine producers and Task Force members and contributed in innovative ideas about wine growing and its development by analyzing, reshaping and increasing product quality and capacity within a project cycle management (PCM); • Offered specialist knowledge to the wine business sector; increased awareness of the importance of tourism and hospitality; • Developed public policy ideas together with local government officials and Task Force members in order to find common agreement on excise taxation, policies and regulations between the national government and local businesses; in order to reach the annual export quota of national companies within the EU.
Help for Headaches, Canadian Non-Profit OrganizationBoard Member/Director
Dec. 2007 - Jun. 2010London, Canada Area• Prepared public speeches for the author by using professional and medical terms, represented the team in public and in front of the media, informed the public about their right to knowledge on headaches; • Organized auctions, meetings and all charity events throughout the province of Western Ontario; • Revised, edited, corrected and reviewed the book “Headaches that Persist” for the Canadian Charity; • Promoted the book through the Help-for Headaches website, mail and in person in London and the region.
Centennial Windows & DoorsAssistant Supervisor
Feb. 2006 - Feb. 2008London, Canada Area• Entered and verified accuracy of Data, compiled spreadsheets using MS Word and Excel at all times, produced and downloaded reports as well as sent information to head office by using e-mail; • Took responsibilities for confirming, rescheduling or cancelling appointments, inputting and assigning appointments following the specific date and time on the computer. Responded to customer’s requests, concerns and complaints; • Set up computers for the Telemarketing system where allowed the customer/sales representatives to conduct business with customers across South Western Ontario; • Trained and managed new staff; worked in a Sales Oriented, Customer Service, Call Center environment.
Info-Tech Research GroupOutbound Sales Specialist
Jun. 2004 - Dec. 2006London, Ontario • Offered customers relevant IT research solutions. Worked in a team environment and sustained monthly financial targets • Established business relations with IT decision makers such as company’s CIOs, CFOs and the CEOs; Problem solved with information technology personnel.
Organization for Security and Co-operation in Europe (OSCE)Election Observer, short term Assignment
Nov. 2001 - Dec. 2001Rahovec, Kosovo• Observed voters and local staff during the Kosovo Assembly elections in Rahovec, for the Organization for Security and Co-operation in Europe (OSCE) • Translated from English to Albanian and Albanian to English for the local and international staff in order to maintain order for the voters and local staff during the election process in Rahovec.
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