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Work Background
Select Dental Management LLCRegional Operations Manager
Jan. 2023New Jersey, United StatesStrategic leader, responsible for driving operational excellence, fostering team culture, and ensuring the delivery of high-quality patient experience across Select Dental Management (SDM) affiliated practices. Standardized and implemented operational SOP’s, all with the purpose of providing a great patient experience and EBITDA growth. In addition, this leadership role requires close collaboration with internal C-suite, as well as fostering relationships with clinical providers, supporting staff, third party support partners. Heavy focus on patient retention, new patient relations, operational efficiency, REV/EBITDA results, effective patient communication, revenue cycle management, and capacity management. • Production/Revenue management of 30 million annually.
• 2024 EBITA achievement of 17.4%
• 2024 Collection Ratio: 103%
Rotem Dental CareDirector Of Operations
Nov. 2020 - Jan. 2023Toms River, New Jersey, United StatesResponsible for standardization and implementation of processes, all with the purpose of providing a great consumer experience and growing organizational profitability. Heavy focus on patient retention, new patient relations, operational efficiency, production and collections maximization, effective patient communication, inventory control, revenue cycle management, scheduling techniques to maximize patient flow and the management of an “Assisted Hygiene” program, to create a great consumer/patient experience, while maximizing production hours.
chrisadDental Growth Management Coach
Feb. 2019 - Nov. 2020Focused on providing hundreds of clients throughout NJ, NY, PA & Delaware a synergistic, analytically proven, internal and external marketing/growth management strategy, to increase overall production, collections, patient retention, referral and overall practice efficiency.
Dental Dynamics ConsultingPractice Dental Consultant/ Project Manager/Trainer
Feb. 2018 - Feb. 2019Independent practice efficiency consultant with a focus on:
> New Patient Relations & Patient Retention
> Efficient Operatory Redesign
> Increased Production and Collections
> Inventory Control Implementation: Preservation of cash flow and practice efficiency
> Creation of training videos
> Scheduling blocking techniques to maximize patient flow
> Implementation of an " Assisted Hygiene" program to create a great consumer/patient experience, while maximizing production hours. Additional responsibilities include:
> Assembly of all training materials '
> Training Staff members on implemented guidelines and protocols
> Data analysis and bench-marking success
> Executive team presentation
Align TechnologyBusiness Development Manager
Jan. 2017 - Jan. 2018San Jose, California, United StatesBusiness Development Manager-National Accounts
National and Canadian DSO (Group Practice) management responsibility, with sales volume in excess 21MM. Built high-level strategic customer relationships (Director level to C-suite), building customer loyalty and collaborating on strategic initiatives. Administered the preparation, negotiation, and implementation of contract strategy terms, conditions, compliance, and metrics. Sold industry leading, Invisalign clear aligner orthodontic system and iTero digital dentition CAD/CAM technology on a multi-national level.
Valeant PharmaceuticalsDirector, Strategic Accounts (DSO/Group Practice)
Jun. 2004 - Apr. 2017Bridgewater, NJSelling responsibilities and product launches included: Arestin broad-spectrum antibiotic, Oral CDX oncology diagnostics, Ossix Plus regenerative bone and tissue biologics, Dysport dermatological injection, Tramadol, OnSet and Oraqix anesthetics, Neutrasal Xerostomia rinse. Successfully sold product portfolio through both a specialty pharmaceutical model and an HCP direct buy & bill model. Formulated account-based business strategies, including sales forecasts, budget allocations, strategy development, and tactical pull-through. Managed and cross-functionally collaborated with the internal marketing, educational and legal teams, regarding customer contract negotiation, preparation, and execution. Built solid relationships with industry key opinion leaders (KOL) and leveraged them in nationwide speaker programs, to increase clinical confidence and product utilization. Call points ranged from practice level clinicians to C-suite and Middle management in the largest Dental Service Organizations in the United States. Responsibilities included RFP construction, high level presentation and strategic business planning to solidify and grow existing business.
Cardinal HealthDistrict Sales Manager
Jan. 1997 - Jan. 2004Selling responsibilities and co-promotion of specialty immunology products, oncology injectables, generic & branded pharmaceuticals, technology and capital equipment, in the retail pharmacy, managed care and hospital settings. Guided a team of eight sales representatives in territories including Pennsylvania, New Jersey, Delaware, Maryland, Washington DC and Northern Virginia. Responsible for P&L management, contract negotiations, HIPAA guidelines and sales team guidance and mentoring. Additional management duties inclusive of interviewing, annual performance evaluations, budgeting, expense report supervision, organization and implementation of regional meetings.
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