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Work Background
Commercial Parts & Service, Inc.Human Resources Manager
Nov. 2022Cincinnati Metropolitan AreaExperienced and results-driven HR Manager with a proven track record of leading human resources initiatives that align with business goals and enhance workplace culture. I specialize in managing end-to-end HR operations, including policy compliance, talent acquisition, performance management, and employee development.
I’ve successfully supervised the implementation of a new on-the-job training (OJT) program for entry-level technicians, improving workforce capability and retention. Skilled in analyzing engagement data, I develop targeted training and performance strategies that drive employee growth and organizational success.
With a strong foundation in HR systems, compensation planning, and labor law compliance, I ensure best practices while fostering a culture of continuous improvement. I collaborate closely with leadership on organizational development efforts and conduct on-site investigations to maintain a fair, compliant, and high-performing environment.
KellyAssociate and Labor Relations Specialist
Jan. 2021 - Dec. 2022RemoteAssociate and Labor Relations Specialist
• Managed a caseload of approximately 40 cases simultaneously across multiple states and time zones. Fostered effective communication within all levels of the organization. Constantly adjusted priorities for new cases or information and elevated as necessary.
• Assist managers with diagnosing and resolving issues through proper questioning and risk assessment. Applied HR knowledge, including policy/procedure of the Company, relevant contract, and applicable law, to provide consultation that reduces the risk of the Company and builds a positive work environment for the associates.
• Educate managers on lower-level risk issues by providing consultation and coaching regarding policy interpretation, collective bargaining agreement interpretation and administration, associate behavior, and performance management
• Maintained current working knowledge of legal guidelines and Ministry policies and practices to provide accurate guidance in response to inquiries, including by researching confidential company records, online knowledge articles, and all Ministry policies and procedures and their application.
City of CincinnatiDivision Human Resources Manager
Jan. 2015 - Dec. 2020Police DepartmentDivision HR Manager 2017 – 2020
• In charge of all functions of Human Resources and Recruiting for more than 1,200 department employees
• Achieved diversity and inclusion metrics for recruiting each year of employment
• Reduced overall timeline of organizational hiring processes by four months through the pioneering of numerous process improvements which utilized industry best practices
• Served as human resource department representation in multiple arbitrations of grievances
911 Director 2015 – 2017
• Improved 911 call answering measurement from 63% to 90% through the intricate utilization of data analytics, enhanced training aligned with best practices, and staffing alterations
• Identified challenges in dual contract with the County for dispatch operating system by highlighting the detrimental impacts that would result from a shared system aligned with the City carrying cost majority
• Conducted Request for Quote (RFQ) process and signed contract for electronic/ergonomic dispatch specific furniture
• Oversaw all administrative functions, education, and long-range planning for over 100 employees
Town of Taos911 Director
Mar. 2014 - Mar. 2015Taos, New Mexico• Managed the daily operations of the communications center through administrative function and interaction with personnel.
• Provided guidance to dispatch supervisors with employee counseling and recommended disciplinary actions, up to and including termination. • Scheduled testing sites, assisted in testing procedures, correspond with applicants, scheduled tests for applicants, and otherwise assisted in the employment process.
• Assisted with pre-employment testing as needed. Interviewed candidates for dispatch supervisor and emergency telecommunicator positions, collaborating with sworn staff for the final selection process.
• Maintained training records of all personnel.
City of SpokaneFire Dispatcher
Nov. 2002 - Feb. 2014Responsible for handling all medical, fire and related emergency, crisis and non-emergency calls; interrogates, triages, and dispatches appropriate companies and personnel.
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