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Work Background
NorthbeamGrowth Marketing Specialist
Feb. 2024New York, New York, United States
Perfect VenueAccount Manager & Onboarding Specialist
Jun. 2022 - Mar. 2024New York, New York, United States• Maintain renewal at above 90% KPI (consistently 95%) through effective relationship building to enterprise customers of Event CRM Software
• Manage client life-cycle by tracking metrics for churn and retention and optimizing Onboarding protocol • Own product improvement efforts via drip campaigns and webinars, reducing churn to less than 10% • Develop content through VOC analysis to improve product usage, feature iteration, and larger scale adoptions
ReforgeProgram Operations Specialist/Member Support Specialist
Mar. 2022 - Apr. 2023New York, New York, United States• Developed SOP protocols with Product Management team for best practices in delivering and executing the Cohort business model
• Created scalable content for Slack community of over 10,000 members and vetted applications for new members
• Built and maintained SLA initiatives for current and prospective Reforge members, improving response rate efficiency by 30%
• Eliminated large team subscription churn by 18% by interpreting VOC tone and needs in collaboration with Marketing and Sales team campaigns
Aktiv LearningOperations Associate Lead
Nov. 2019 - Mar. 2022New York, United States• Managed back-end CRM softwares for Professor Profiles, school usage and engagement, invoices, credits, payments, promotions, and internal server issues.
• Developed invoicing system, taking it from a manual to automatic procedure, reaching over 200 institutions
• Managed data reports to visualize the usage of the software and track progress made by interdepartmental teams
WeWorkExperience/Operations Associate
Apr. 2019 - May. 2020• Oversaw operational logistics of pilot pay-by-hour co-working offering
• Collaborated in development of new software, content, and app tailored to on-demand co-working from WeWork
• Facilitated customer experience by creating internal profiles, building relationships, and leveraging pre-existing memberships
Actors ConnectionEntertainment/Operations Specialist
Feb. 2018 - Aug. 2019Greater New York City Area• Curate audition packages for actor’s: film, read, and then cut together approved clips to send to casting directors, agents, and/or managers.
• Help select and pick programming for actors that range from voice over work, audition prep, musical theatre, and Film/TV.
• Handle payment and invoices.
• Manage the equipment needed throughout classes as well as upload and file footage made in all
classes.
• Communicate with guest teachers regarding their schedule, ways classes and programming can
improve, as well as how to build clientele to all niche’s of the classes offered.
SoulCycle Inc.Instructor/Keyholder/Manager
Mar. 2013 - Jun. 2016Greater New York City Area• Administer an indoor cycling class that adheres to and falls in line with SoulCycle Instructor training protocols that include but are not limited to: Playlist building, company culture maintenance, safety of each rider, well balanced and challenging 45 minutes classes
• Manage the clientele from entry to exit at a boutique fitness spin studio.
• Ensure the safety from CPR to proper use of equipment for all persons, staff and guests, inside building.
• Maintain the budget and proper stock of cleaning supplies, appropriate bike equipment, and retail.
• Curate the experience consistent with brand standards for all clientele no matter their experience level while creating a safe and welcoming environment for everyone.
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