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Work Background
Eurofins PSS Insourcing SolutionsOrganizational Development Improvement and Support Specialist
Apr. 2022United States
The Body ShopConsultant
Mar. 2022 - Mar. 2023United StatesThe Body Shop at Home Consultant
Eurofins PSS Insourcing SolutionsAdministrative Assistant
Oct. 2020United StatesOrganizational Development Improvement and Support Specialist
EurofinsAdministrative Specialist
Oct. 2020 - Apr. 2022United StatesHelp the flow of a fast paced recruiting team.
East York Veterinary CenterPractice Manager
Oct. 2019 - Apr. 2020York, Pennsylvania AreaNegotiates contracts
Frequently meets with vendors to look through purchase history/contracts
Handles all of the purchasing
Handles staffing issues
Monitors Profit and Loss Statements to make sure business was meeting annual expectations.
EYVC- Continued
Managed 5 doctors and staff of 28
Updated practice phone lines to Voice over IP
Built and implemented an App with Loyalty program in increase client engagement
Assists in creating new process and procedures for customer service satisfaction
Worked to create stronger customer service training and guidelines.
WellSpan HealthSupervisor
Apr. 2017 - Oct. 2019York, PAManaged 24/7 Department with over 98% accuracy rate Interviews, hires, orientates, develops, and schedules Team Members
Offers discipline within a Just Culture format
Handles SRS / Incident Reporting
Designated Practice liaison for Onboarding New Practices
Helped navigate emergency communication
Worked to grow the department from 63 Practices to 143 Practices
Assists in creating new process and procedures for customer service satisfaction
Manages quality communication and customer support for patients and Providers. Responsible for maintaining, training new staff on, and updating the After-Hours Paging System (Spok)
Maintains a shift based on call system of clinical staff
WellSpan HealthSwitchboard Operator
Mar. 2013 - Apr. 2017Ephrata, PAAnswers multi-line phones in a timely manner and transfers calls to designated areas
Assists in creating new process and procedures for customer service satisfaction
Manages quality communication and customer support for patients, visitors, and other staff
Develops highly empathetic patient, visitor, and other staff relationships
Assists customers with complaints
Responsible for greeting customers in a timely manner and guaranteeing a high level of customer service
Responsible for paging staff both via the Schuykill Mobile beeper system Lynx system, and overhead
Activates the pagers of the on-call operating room staff during after-hours in the event of an emergency surgery
Maintains a shift based on call system of clinical staff
Frequently works independently
Responsible for issuing protocol and procedure during codes and emergency events
Reading HospitalSwitchboard Operator
Oct. 2010 - Jan. 2013Answers multi-line phones in a timely manner and transfers calls to designated areas
Assists in creating new process and procedures for customer service satisfaction
Responsible for greeting customers in a timely manner and guaranteeing a high level of customer service
Responsible for paging staff both via the Schuykill Mobile beeper system, computer alpha/numeric paging system, and overhead
Maintains a shift based on call system of clinical staff
Frequently works independently
Responsible for issuing protocol and procedure during codes and emergency events
Manages quality communication and customer support for patients, visitors, and other staff
Develops highly empathetic patient, visitor, and other staff relationships
Maintained, databases and spreadsheets of the Reading Medical Systems cell phones and pagers
Activated and maintained pagers for staff and physicians
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