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Work Background
BTG PactualDirector of Fraud Prevention Systems
Dec. 2022São Paulo, Brazil
BTG PactualAssociate Director of Fraud Prevention Systems
Jun. 2021 - Dec. 2022São Paulo, Brazil.High Performance Teams Management with monthly performance checkpoints, creating an environment for personal and professional growth
.Budget Planning, Forecasting and Budget Control
.Participation in product modeling and design in collaboration with Tech Leaders, business areas, Agile Teams and other technology teams
.Fraud Products for Oboarding, Cards, Behavioral, TEF
.AWS Product and Cost Management (Lambda, SNS, SQS, CloudWatch, DynamoDB, EC2, S3, etc)
.Incident Management and Monitoring Tools
.Development and Quality Stack:
-> NET Core 5
-> Micro services
-> Kubernetes, Docker, Jenkins
-> DynamoDB, Reddis
-> RabbitMQ, Kafka, SNS, SQS
-> Automated Tests
-> DataDog, Zabbix, Grafana
Revoada AgropecuáriaManaging Partner
May. 2020Belmiro Braga, Minas Gerais- Business Development, Sales planning and execution of sustainable agribusiness activities
- Client Satisfaction attendance
- Research of biotechnologies and organic products
- Onsite client education to reinforce Quality Assurance
- Financial balance, cash-flow and cost prevision reports development
- Executive presentation for Banks and Investors
Harvard Extension SchoolMaster Degree Student
Jan. 2020 - Jan. 2021Cambridge, MassachusettsSabbatical year to dedicate exclusively to my MLA course. I still keep my studies while working with other activities, but not 100% dedicated as before.
Eze SoftwareHead of Client Services - LatAm Region
Jul. 2018 - Dec. 2019São Paulo Area, Brazil- Technical representative from Eze Software in Latin America
- Coordinate Client Services resources in Brazil and Boston for LatAm clients
- Manage projects and development pipeline for custom enhancements in our tools, aiming the best practices of the local financial market to “tropicalize” offshore software when new demands and challenges had appeared.
- Executive presence on clients, partners and prospects, following up integration and projects with 3rd parties to spread the Eze brand locally through the Latin America
- Client Success Management, using Sales Force and Cloud Coach to manage Customer Health Scores (CHS): potential risks or new opportunities using different types of metrics.
- Represent Client Services Team LatAm on Executive Board meetings.
Eze Software GroupSenior Client Success Manager
Jan. 2017 - Jul. 2018Rio de Janeiro Area, Brazil- Manage the overall service relationship with our customer base by ensuring that our products meet or exceed customer expectation.
- Responsible to provide the best Eze Experience and to identify the temperature the client is currently in, aligning internally the possible gaps.
- Responsible to oversee Client Relationship of 13 accounts in LatAm Region
-Pro-activity on dealing with possible technical and business threats, building long-term relationships
- Sales Farming to enhance product experience and adherence
- Relational and Transactional NPS survey development and analysis
- Customer Churn Rate analysis to identify and prevent client turnover.
- Bi-weekly CHS reviews and follow-ups with report development using PowerBI and Sales Force
Eze SoftwareBusiness Consultant | Senior Business Consultant
May. 2013 - Jan. 2017Rio de Janeiro Area, Brazil-Eze Software Group Business Consultant and representative at the office in LATAM region.
-Responsible for implementing Eze products (Eze OMS, Tradar PMS, Realtick EMS) in Asset Managements;
-Requirement analysis, understand and organize the client's business to bring into our tools a new automatic way of trading electronically different asset classes and instruments from the regional Market, such as Chile, Colombia, Peru, Argentina and Brazil.
-Responsible for tropicalyzing the tools, working as partners of Prime Brokers, banks and DataFeed Providers.
-L1 Technical Support, following the financial growth of clients, helping always when requested.
BTG PactualIT Architect
Feb. 2012 - May. 2013Rio de Janeiro, Brazil-Study of new technologies to be applied in different areas of the bank, adapting it to the problem presented by the business.
-Coordination of plant development projects structured by the architect.
-Monitoring of implementation of new systems.
-Integration of legacy systems with new technologies using the IBM Broker messaging.
-Development of applications using WebSphere MQ and MSMQ messaging
-Ownership and Creation of Corporate Actions Technical Area, supporting the business area directly.
PUC-RioResearcher
Sep. 2011 - Feb. 2012Rio de Janeiro, Brazil-Development .NET projects using the model MVC 2.0.
-Development of Javascript projects using Jquery framework; -Development of queries using LinQ to SQL
Go2webSharePoint/.NET Analist
May. 2010 - Sep. 2011Rio de Janeiro, Brazil-Developmente in .NET/SharePoint projects;
-Development of Javascript projects using Jquery framework;
-Creation of stored procedures, functions and scripts (SQL Server 2005/2008, MySQL)
-Utilization of Jquery AJAX applications. NET;
-Implementation and integration with Microsoft Lync Server 2010;
-Implementation and integration with Microsoft SharePoint Server 2010;
-Integration with CA Clarity applications. NET;
-Analyze requirements before external customers;
Orange Business ServicesExchange / Sharepoint Administrator
Sep. 2008 - Sep. 2009Rio de Janeiro, Brazil-Level 2 support to Exchange 2003-2007/LCS2005/MOSS 2007
-CLARIFYR tool management activities to control and incident resolution;
-Achievement of new requests in the administration of the technologies mentioned;
-OnCall support 24/7 for client abroad the world
Orange Business Services.NET Developer
Aug. 2007 - Sep. 2008Rio de Janeiro, Brazil-Project development in .NET / SharePoint for internal customers;
-Support tools in ColdFusion, .Net / SharePoint;
-Creation of Stored Procedures, Triggers, functions and scripts (SQL Server 2005)
-Creation of project presentations for internal clients;
-Administration of applications and databases in Lotus Notes;
-Management control of incidents and requests of internal staff based on ITIL standards;
-Direct contact with national and international clients to analyze requirements;
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