Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Process Executive
Thinkitive TechnologiesProcess Executive
Aug. 2023Maharashtra, IndiaAs a Process Executive at Thinkitive Technologies, I play a pivotal role within the NodeJS team, overseeing and optimizing our operational workflows. My responsibilities encompass a dual focus – on process management and agile methodologies – to ensure the seamless execution of projects.
Chat Support Executives
Knoah SolutionsChat Support Executives
Sep. 2020 - Aug. 2022Pune, Maharashtra, IndiaWith over 4 years in customer support, I’ve managed international chats and emails for major brands like Samsung and Walmart. My experience includes 2 years as an SME, where I led teams, enhanced performance, and maintained high customer satisfaction.
Operations Supervisor
Knoah SolutionsOperations Supervisor
Sep. 2018 - Aug. 2022Pune, Maharashtra, IndiaWith nearly 4 years of experience in customer service, I have a proven track record of delivering exceptional support through chat. I have consistently achieved a low Average Handle Time (AHT) while maintaining a CSAT rate above 90%. Starting as a Customer Service Associate (CSA), I quickly advanced to a Subject Matter Expert (SME) and Floor Supervisor role, where I excelled in coaching and guiding agents to provide 100% resolution to customer inquiries. My responsibilities included developing new Performance Feedback Reports (PFRs), crafting effective customer communication scripts, and conducting weekly one-on-one sessions to enhance team performance. My focus has always been on ensuring swift, accurate, and satisfying customer interactions.

Requests

Touchpoint image
0
Personal Pitch
Customer Support & Project Management Expertise
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Aniket on Intch
Startup Founder
249688 people
16
Marketing Consultant @ Out West Agency
15
CEO & Founder @ Dena Patton coaching and training
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
Startup FounderProduct Consultant
55222 people
16
Marketing Consultant @ Out West Agency
15
Real Estate Asset Manager @ manage inc
15
Brand Strategist & CEO, Founder @ Backroom